Updates not pushed properly

  • The plugin has an update, but it’s only available through CodeCanyon/Envato, but when purchased through a government contract, it’s impossible to link the purchase back up to different accounts. Beyond support too.
    Poor plugin developer management.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support mialewp

    (@mialewp)

    Hi @tasthomp,

    Good day!

    Thanks for reaching out. Could you please reach out support via ninjateam.org/support? You can email or chat directly with us.

    We would like to check more details on your concerns.

    Looking forward to hearing back from you.

    Many thanks!

    Mia

    Thread Starter tasthomp

    (@tasthomp)

    Easier said than done, as we’re a large organization with multiple users, and trying to muddle through the Envato Marketplace to “verify” the purchase takes forever. That’s how/where we had to go digging for the latest update file this time and last time – spending hours of multiple employees’ time.

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @tasthomp ,

    Sorry that you had to go through this issue.

    But we expect that if you have update issues, reach our support to fix for you within minutes instead of using the review section.

    You can reach us here:

    ninjateam.org/support

    Regards,

    Bruce

    Thread Starter tasthomp

    (@tasthomp)

    If you had a way to reach support that wasn’t so cumbersome for larger organizations, I would. A simple email address would work.

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @tasthomp ,

    Did you clicked the link and check the properly please?

    On that page we had put four (4) different options you can use to reach us, including e-mail option too and a live chat widget for instant 1-1 experience.

    Hope to see you on the other side.

    Regards,

    Bruce

    @tasthomp

    IMHO, this thread is not practically reflecting the free version of FileBird. However, as a FileBird Pro license holder, I used to have quite the same issue.

    As far as I’m concerned, the FileBird plugin author also sells through Envato/CodeCanyon under a third-party contract. Had Envato provided such an update system as?www.remarpro.com?does, we’d still rather not do the direct update, but try on staging first.

    In my org, we would create a shared internal folder allowing access to all employees involved. When a new version is rolled out, the account holder would put the latest version there, of course appropriately rename it to its very own version number. Therefore, the people-in-charge in the website just carry on and do their job. They would need the approval of version update from the account holder anyway.

    Easier said than done. I agree that this update system is not really suitable for larger orgs. But the plugin is so great and their support was top notch, my company still sticks to it, considering the affordable lifetime license.

    Again, that’s my 2 cents. But tbh the plugin is keeping up their good work ??

    Best regards,

    Hills

Viewing 6 replies - 1 through 6 (of 6 total)
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