Updated to Latest Version – Now Not Opening Files

  • Resolved smcnabb

    (@smcnabb)


    1 year, 4 months ago

    I just updated Elementor to Version 3.17.1 and now I can’t open any of my files to edit with Google Chrome browser. It times out and I’m asked to enable safe mode but that doesn’t work to open the files either.

    I then tried in incognito mode with Chrome and all files opened successfully. I made a small change to the file, saved it, and tried opening it again without being in incognito mode and I still received the same error.

    Same with MS Edge, I can successfully open files with this browser and save them.

    Is there any help to fix this issue? Or, do I need to revert back to the last version of my site from backup? Thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @smcnabb I can give a hand if the access to dashboard is given.

    Thread Starter smcnabb

    (@smcnabb)

    Now, I’m thinking it could be with the desktop that I’m using. Because, I accessed files and they opened and saved normally when my laptop, accessed WP through Chrome (not incognito).

    Thanks for the offer @victor. I’m going to try clearing my cache and checking a few other things out first.

    Thread Starter smcnabb

    (@smcnabb)

    An update and my solution. A bit late getting back to provide this, but I used the CCleaner software I had installed already and cleared the cache on my PC, and this resolved my issue. Clearing the cache from within the Elementor tools menu didn’t assist (Regenerate CSS & Data).

    Thanks again for the offer to assist @victor. I hope this solution may help others if they experience the same issue.

    Hi @smcnabb, Nice job!

Viewing 4 replies - 1 through 4 (of 4 total)
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