Updated to 4.1 – Website Down / Can't Log-in

Try to re-upload WordPress manually.

Hey there,

When you say your site is down, how do you mean?

White screen?

Some error message?

Something else?

I see you mentioned that you went to update themes after the WP update, so the rest of the admin and site was fine after that core update?

If you could please check your sites error_log, you could also enable WP_DEBUG, to output the WordPress debugging information you can open your wp-config.php file and change:

define('WP_DEBUG', false);

To:

define('WP_DEBUG', true);

You can also have these errors output to a debug.log file located in your /wp-content/ folder, to do this add the following to your wp-config.php file:

define('WP_DEBUG_LOG', true);

Using WP_DEBUG would put the errors on the site, you can hide those and just have them out put the WP_DEBUG_LOG (if set to true) by using this as well:

define('WP_DEBUG_DISPLAY', false);

Let me know what you find.

Hi @mercime,

My wordpress site is hosted on godaddy. Is there instructions to install it through them.. or would I still be installing through wordpress I apologize as I’m not the most computer savy.

Hi Timothy,

White blank pages https://www.Indieunderground.ca

Hey again ??

Can you open your wp-config.php file and do as I mentioned above, this should hopefully let us see some errors which should indicate the issue.

Take care.

Wait.

Before you edit wp-config.php can you share your URL with us?

then I tried to update WP Theme, Twenty-fourteen.

If it’s Twenty Fourteen try these steps.

1. Using FTP or whatever file management tools your host has provided you with navigate to the wp-content/themes directory.
2. Once there locate and rename the twentyfourteen directory to twentyfourteen-old. Just that one directory and nothing else.
3. Try and re-login to your WordPress dashboard.

See if that let’s you in.

@lhd33 Understood. How did you install WordPress? Through their one-click install script in control panel? Have you tried contacting support at GoDaddy?

I was able to get to your site via Google cache and look (Nice site BTW).

I don’t think it’s your theme though it could be. Do you have access to your host error log file? Something is tossing a 500 error (white screen) and that log might tell us what that is.

Trying to remember clearly..

I tried to update to 4.1 and I believe it said there was something about a server timeout (or something like that) then I tried to update again, then it said it was successful. However, I couldn’t view my site after that point, so I tried to reinstall it, that didn’t work. Nothing would work after that. I also tried to install the newest twenty-fourteen release and it wouldn’t let me. Now I can’t get into my wordpress dashboard or see my site.

I’m not sure how to check m sites error_log. I apologize, I think I’d need clearer directions than what was mentioned above in your last msg.

@mercime, I tried to install the wordpress update through the one click update screen in the dashboard.

I haven’t contacted godaddy yet.

Hey again.

You can read more on GoDaddy:

https://support.godaddy.com/help/article/1197/working-with-error-logs?countrysite=uk

You could also check with your host directly and get them to pull off the latest errors for you.

Hope this helps.

No, it’s alright. Many people don’t know how to view that error log. Your host provider might be able to assist you there.

Edit: Or follow Timothy’s link. ??

Do you have file access to your server? Meaning can you rename directories? Not deleted, just rename.

Hey again,

You should be able to see the log by following the information GoDaddy provide on that link I mentioned above.

If you’re still unsure, I think you should chat with your host, they will be able to get them for you.

With regards to editing, renaming, etc, if you’re not familiar with FTP then you can use the file manager that GoDaddy provide:

https://support.godaddy.com/help/article/8399/editing-website-content-using-the-file-manager

This way you should be able to follow Jan’s instructions.

Take care.

A website that I am working on is down too ??

https://www.atelje19.se

I updated to 4.1 and it’s only a blank page. Activated the Debug_display and it says:

Warning: require(/customers/5/1/f/atelje19.se/httpd.www/wp-content/themes/twentyfourteen/inc/custom-header.php): failed to open stream: No such file or directory in /customers/5/1/f/atelje19.se/httpd.www/wp-content/themes/twentyfourteen/functions.php on line 503 Fatal error: require(): Failed opening required ‘/customers/5/1/f/atelje19.se/httpd.www/wp-content/themes/twentyfourteen/inc/custom-header.php’ (include_path=’.:/usr/share/php’) in /customers/5/1/f/atelje19.se/httpd.www/wp-content/themes/twentyfourteen/functions.php on line 503

I’m only working with the child theme, css file, and haven’t been editing in the functions.php document, so I don’t understand why it says it’s an error on “line 503”?

I did the same updates as WP 4.1 and twenty fourteen update. After WP 4.1 update i did twenty fourteen then my site crashed. White blank page.