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Resolved

(@teintensivo)

updated the plugin as demanded and it still shows errors like everyone else in here:

Cannot read property 'ea' of undefined

    in GoogleChartV2
    in div
    in UserCountGraph
    in div
    in Cell
    in div
    in Row
    in div
    in Grid
    in div
    in div
    in Widget
    in WithWidgetSlug(Widget)
    in DashboardAllTrafficWidget
    in WhenAnalyticsActive(DashboardAllTrafficWidget)
    in div
    in Layout
    in div
    in Cell
    in LegacyDashboardAllTraffic
    in FilteredComponent
    in FilteredComponent
    in FilteredComponent
    in FilteredComponent
    in WithFilters(LegacyDashboardModule)
    in div
    in Row
    in div
    in Grid
    in div
    in DashboardApp
    in GoogleSitekitDashboard
    in RestoreSnapshots
    in ErrorHandler
    in Root

This topic was modified 3 years, 11 months ago by teintensivo.

Viewing 14 replies - 1 through 14 (of 14 total)

Thread Starter teintensivo
(@teintensivo)

3 years, 11 months ago

didn′t make any change on website recently, didnt install, remove or updated any other plugin that could cause conflict. i just cant access the dashboard, even after the plugin update to version 1.30.0

Abdullah Ramzan
(@abdullahramzan)

3 years, 11 months ago

@teintensivo ,

Thanks for reaching out to us.

Cache might be the reason for this. Can you please check in incognito window of the browser?

Let me know if its not working for you.

Best Regards,

Thread Starter teintensivo
(@teintensivo)

3 years, 11 months ago

tried on another computer, on a incognito window and even on my cellphone, still got the issue.

Abdullah Ramzan
(@abdullahramzan)

3 years, 11 months ago

@teintensivo ,

Thanks for getting back to us so quick.

Would you try to uninstall & reinstall the Site Kit plugin? I am sure your data wouldn’t be lost & all the Google services remain intact.

Thread Starter teintensivo
(@teintensivo)

3 years, 11 months ago

just have done it now. still having the same issue. Maybe would wait for some one else to show up and speak if their are having any issues, or it′s just my wordpress system.

My website is hosted on www.remarpro.com servers so i can′t do much about it, i guess.

Thank you for your time.

Abdullah Ramzan
(@abdullahramzan)

3 years, 11 months ago

@teintensivo can you please share your Site Health information via form so we can inspect this issue at our end based on your server setup.

Thread Starter teintensivo
(@teintensivo)

3 years, 11 months ago

sent it !
Abdullah Ramzan
(@abdullahramzan)

3 years, 11 months ago
@teintensivo ,

Thanks for sharing Site Health information with us.

Let’s do one more troubleshooting activity to locate the issue as there are number of plugins activated at your site.
1. Install and activate the Health Check & Troubleshooting plugin.
2. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
3. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google”
4. View your Site Kit dashboard once more
You can exit troubleshooting mode afterwards.

Best Regards,
logiapetitverdot
(@logiapetitverdot)

3 years, 11 months ago

Have the same problem. When I disable Troubleshooting mode, the error comes back

Bethany Chobanian Lang
(@mxbclang)

3 years, 11 months ago

@logiapetitverdot If you’d like to open a new support topic we’d be happy to assist with your case individually.

Please include all relevant information to your support topic, including your Site Health Information if relevant. You can share using this form after opening a support topic. Thanks!

Thread Starter teintensivo
(@teintensivo)

3 years, 11 months ago

Found the problem!

If someone have the “THE MONEYTIZER” PLUGIN, must deactivate to make site kit work! I had it, deactivated, and it worked normally.

Thank you for help!

Bethany Chobanian Lang
(@mxbclang)

3 years, 11 months ago

@teintensivo We’ve had another report of conflicts with The Moneytizer plugin with Site Kit v1.3.0 – thank you for sharing. We’ll investigate and update here with more details.

Bethany Chobanian Lang
(@mxbclang)

3 years, 11 months ago

@teintensivo I’ve created a GitHub issue here for our testing and next steps related to The Moneytizer plugin. Feel free to follow the issue, and we’ll update here as well as we have more details!

Thread Starter teintensivo
(@teintensivo)

3 years, 11 months ago

@shetheliving thanks! I will follow up! It′s good to know that at least one more user related the same issue.

Viewing 14 replies - 1 through 14 (of 14 total)

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