Updated – Now can no longer access orders

  • Resolved siriannic

    (@siriannic)


    3 years, 7 months ago

    As the title states.

    Updated due to the security issue. Now when I try to access completed orders (at times processing orders) I just get a spin – doesn’t load – page times out – and site is down for 2 to 5 min.

    No issue prior to the update.

    Anyone experiencing this? I’m debating using the rollback plugin to go to the previous version – bad idea?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Anonymous User 15391246

    (@anonymized-15391246)

    We are seeing this issue as well. It sucks because my client thinks it’s our team’s issue, and we have tried to explain what happened and they don’t want to hear it.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @siriannic,

    I would recommend starting with a conflict test to see if the updated WooCommerce version is conflicting with your plugins or theme. Here’s how to do the test: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Let us know how it goes and we’ll proceed from there.

    Thanks.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @drummerchas,

    Since the issues could have different causes, kindly create a new topic here so that your case can be looked into separately.

    Thanks.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @siriannic,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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