Update user webhook not being triggered

  • Whenever I update a user in the admin dashboard or on the profile page, the update user webhook does not trigger at all. But it does trigger twice when a user is being created for some reason. What could make the webhook work on an actual user update and not just on a user registration?

    • This topic was modified 4 years, 10 months ago by nycteus.
Viewing 1 replies (of 1 total)
  • Plugin Contributor Ironikus

    (@ironikus)

    Hey @nycteus – thank you for your message.

    Regarding the non-working user-update: can you tell me if you are using a multi site and if so, where do you update the user?

    Our webhook fires on the wp_update_user() function of WordPress. If this one isn’t triggered, a user is usually not updated.

    The only reason it could not fire therefore is that the plugin isn’t active where you make the update (or the action couldn’t be registered)

    Regarding the double user-create: these kind of issues can happen if you use third-party plugins that affect the creation of users. Basically if another plugin triggers the function again, the webhook also fires twice.

    If you can share some further details with me about which plugins you use, I can give you further guidance.
    Thank you already a lot.

Viewing 1 replies (of 1 total)
  • The topic ‘Update user webhook not being triggered’ is closed to new replies.