update to Version 8.2.4 caused issues with Photos

@ bsimanton

What version did you upgrade from?

Is your dev server on the web, if so, please share a link.

Load the page up in Chrome, hit the F12 key and then click the Console tab. What is being reported there?

Steven
Here are the responses to your to your questions.

What version did you upgrade from? First we upgraded our wordpress from version 3.9.3 to version 4.1.1. We then upgraded our connections plugin from 8.1.7 to version 8.2.4 both upgrades required a database upgrade.

Is your dev server on the web, if so, please share a link.
This is the URL for the development server. https://www.mypractice.com/all-md/illinois/ It has a directory lock, I will send you the login credentials through email.

Load the page up in Chrome, hit the F12 key and then click the Console tab. What is being reported there?
Nothing selected, can’t validate, returning nothing.
jquery.js?ver=1.11.1:2 Resource interpreted as Font but transferred with MIME type x-font/woff: “https://www.mypractice.com/wp-content/themes/cunninghamgroup/fonts/roboto-bold-webfont.woff”.
(index):459 GET https://www.mypractice.com/wp-content/uploads/connections-images/michael-vranicar/mgv_original-4948df9f071ee8c90799d2b0c9c6ab85.jpg 404 (Not Found)
(index):459 GET https://www.mypractice.com/wp-content/uploads/connections-images/kevin-rasp-2/KCR_head_shot_original-92a7459888e535366f3ef93c41ad8fe5.jpg 404 (Not Found)
(index):459 GET https://www.mypractice.com/wp-content/uploads/connections-images/kevin-rasp-2/OHagan_Logo_logo-e903675b5a30d73d2ab21599a094ff64.jpg 404 (Not Found)
(index):692 GET https://www.mypractice.com/wp-content/uploads/connections-images/ryan-gavin/ryan-j-gavin___Selected_original-c5e6b74bbc3ca2f4af1fb5265517a45c.jpg 404 (Not Found)
(index):692 GET https://www.mypractice.com/wp-content/uploads/connections-images/alabamalawfirm/chad_original-f82dbc270df245690f0819e6903713c9.jpg 404 (Not Found)
production-min.js:2 GET https://img-to-json.appspot.com/?callback=_jqjsp&url=http%253A%2F%2Fcunningh…ins.com%2Fwp-content%2Fuploads%2F2014%2F12%

Steve
Here are the responses to your questions. I will send the login for the dev server to you via email. Thanks again.

What version did you upgrade from? First we upgraded our wordpress from version 3.9.3 to version 4.1.1. We then upgraded our connections plugin from 8.1.7 to version 8.2.4 both upgrades required a database upgrade.

Is your dev server on the web, if so, please share a link.
This is the URL for the development server. https://www.mypractice.com/all-md/illinois/ It has a directory lock, I will send you the login credentials through email.

Load the page up in Chrome, hit the F12 key and then click the Console tab. What is being reported there?
Nothing selected, can’t validate, returning nothing.
jquery.js?ver=1.11.1:2 Resource interpreted as Font but transferred with MIME type x-font/woff: “https://www.mypractice.com/wp-content/themes/cunninghamgroup/fonts/roboto-bold-webfont.woff”.
(index):459 GET https://www.mypractice.com/wp-content/uploads/connections-images/michael-vranicar/mgv_original-4948df9f071ee8c90799d2b0c9c6ab85.jpg 404 (Not Found)
(index):459 GET https://www.mypractice.com/wp-content/uploads/connections-images/kevin-rasp-2/KCR_head_shot_original-92a7459888e535366f3ef93c41ad8fe5.jpg 404 (Not Found)
(index):459 GET https://www.mypractice.com/wp-content/uploads/connections-images/kevin-rasp-2/OHagan_Logo_logo-e903675b5a30d73d2ab21599a094ff64.jpg 404 (Not Found)

@ bsimanton

Looking at those console message…

The first thing I suggest is checking that folder. Do those images exist? They should have been created automatically by Connections. I suspect they are in the folder.

If they do not exist, check the folder permissions. Can PHP write to that folder.

If the images do exist, check the server permissions to make sure the folder is public that images can be served from it.

I see the server is responding with a 503 message, so, this definitely seems to be a server config issue.

Connections seems to be work fine, here’s a couple image links that demonstrate this, same image, three different sizes.

https://www.mypractice.com/cn-image/?src=https://www.mypractice.com/wp-content/uploads/connections-images/michael-vranicar/mgv_original.jpg&w=100

https://www.mypractice.com/cn-image/?src=https://www.mypractice.com/wp-content/uploads/connections-images/michael-vranicar/mgv_original.jpg&w=200

https://www.mypractice.com/cn-image/?src=https://www.mypractice.com/wp-content/uploads/connections-images/michael-vranicar/mgv_original.jpg&w=300

Over the weekend another user had what seems like a similar issue. What they determined is the the User Access Manager plugin was blocking the images.

Are you using this plugin?

@ bsimanton

If you are disable the Lock files option on its settings page.

Steven
Thank you for the follow up. It turns out you were right the first time. I had to recreate the wp-content\uploads\connections-images\ folder and give it 767 permission rights. Here is the link I used to resolve it.

https://connections-pro.com/faqs/the-connection_images-folder-is-not-writable/

@ bsimanton

Great to hear your got it resolved!