update to 4.2.4 removed my site

  • Resolved naomihagelberg

    (@naomihagelberg)


    4 years, 7 months ago

    When I clicked update theme my whole site just disappeared. There is just a text saying that there is a critical fail.

    I got a mail from WordPress 5.2 saying that I can use a link to fix the problem, but I have no idea how to do that. I don’t and can’t code. I just use the buttons. And the link only works one day.

    What must I do to be able to open my site again?

    Here are some details, that you might need:
    WordPress-version 5.4
    Current tema: Responsive (version 4.2.4)
    Current plugin: (version )
    PHP version 7.0.33

    Details about error
    ================
    A error of the type E_COMPILE_ERROR happened in line 29 in the file /home/n/o/ftp_nonmonogamidk/wp-content/themes/responsive/functions.php. Errormessage: require(): Failed opening required ‘/home/n/o/ftp_nonmonogamidk/wp-content/themes/responsive/core/includes/functions-about.php’ (include_path=’/usr/local/phpbin/PEAR/:./’)

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter naomihagelberg

    (@naomihagelberg)

    I have now rolled back to an older theme, but now I don’t dare to update the theme again…

    Hi @naomihagelberg

    These kinds of messages usually pop up after an update, and it means that some of our files are missing from your server. As you’re using 4.2.3, can you try updating to 4.2.4 (the latest version) wait till the process complete see if that helps?
    The update should put all files back and that should fix your problem.

    If you are still facing any issue please raise a ticket for the same from the cyberchimps site.

    Thank you

    Thread Starter naomihagelberg

    (@naomihagelberg)

    I happened when I updated to 4.2.4.
    I don’t have a problem with 4.2.3.

    Theme Author CyberChimps

    (@cyberchimps)

    @naomihagelberg

    It’s fine if you stay with Responsive theme v4.2.3

    If you are still facing any issue please raise a ticket for the same from the CyberChimps site.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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