Update to 2.3 broke it

Hello,

It works fine you just need to upgrade to the advanced version instead of the lite version.
Plenty of documentation and instructions, all our plugins have documentation and instructions (main Menu Support -> Documentation):
https://wordpress.techgasp.com/facebook-master-documentation/
https://wordpress.techgasp.com/facebook-profile-master-documentation/

Support also works just fine as you can see so you can always ask for help.

I *do* have the Advanced versions, bought and paid for. And I stand by what I said: Update to 2.3 broke them.

I had to revert to 2.2 or whatever the number of the previous version was.

I also stand by what I said about bad documentation. Buried in your site, and neither thorough nor clear.

And the update method is absolutely ridiculous. According to your “documentation” on your site, this plugin cannot be updated like every other WordPress plugin. We must first deactivate and completely delete the old plugin, then download the new plugin using a link in an email, then install that as new, and reactivate it. Why, then, is this plugin included in the “Updates” notifications and auto-updates, if that method breaks the plugin completely because all the hoops were not jumped through to first deactivate, delete, download, add, and reactivate instead?

Seriously, THIS is what I paid for??!!

Oh, and I also stand by what I said about the crazy and offensive number of ads associated with this plugin in the Admin, EVEN the paid Advanced version.

Again as you can see the support works and we are replying to you here.

Very strange that, unlike a normal user you don’t want friendly support. There is no support ticket in our website from you, and not once you mentioned that you need help fixing stuff. Normal users don’t behave like this.

Your intentions are clear now ??

My intentions, as a paying customer of yours, are to get something with at least as much value as the multitude of free plugins WordPress has to offer, and which at the very least lives up to its claims.

I don’t appreciate your attitude about legitimate concerns expressed, both to me and to the other poster who mentioned similar concerns as mine about terrible customer service. And no, I do not know that person. Feel free to compare IP’s or whatever. My purchases were nearly two weeks after that person’s post.

You specify that it is only possible to update Advanced versions by clicking the download link in the email, and downloading the new version. Those very emails (plural, as I stated; I paid $25 each for two different plugins from TechGasp), clearly state, “Please remember that this link is valid for 180 day(s) only.” So what am I supposed to do when the 180 days expires and you issue another update? SOL, I guess?

This is how you treat your customers? Let this be a warning to other potential customers.

PS –
It is amusing to me that the only high review of your plugin is by you, yourself.

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