Update this morning, Captcha not working

Ugh, hate to tell you this but I still had had the issue in (Mac) Firefox after updating/refreshing/restarting and ALSO Chrome, which was fine on the previous version. I’ve had to pull the plugin entirely since turning off captcha didn’t make any difference.

Yes, it’s weird. Before you pushed the “fix” yesterday, I had successfully fixed all my broken sites by forcibly nuking the settings, clearing the cache, and reloading them. After upgrading to your fix, the problem reappeared on at least one of my sites and would not go away until I completely disabled CAPTCHA. But not all my sites. It’s frustrating because I don’t have time to microanalyze all these sites to figure out the pattern of what’s causing it to fail for some and not for others.

The one “symptom” that always seems to occur in common on a site that is the dead giveaway that this problem has occurred is that even though you have login CAPTCHA turned on, the CAPTCHA does not show up in Google Chrome on Windows. Not even if you Inspect Element and try to find it in the DOM to see if it’s hidden. But then it fails to log in no matter what because “incorrect answer.” And then your clients call you panicking because they’ve locked themselves out from too many tries.

I use Chrome in Windows and have never experienced that issue.

@pandorawombat what version of Google Chrome are you running in Windows? What Windows version are you using? Do you have any add-ons or plugins added to your Google Chrome browser?

Well, as I said, it only occurs on some of our sites – not all of them. And I personally am using version 52.0.2743.82 m on Windows 7, but clients have reported the same problem on Windows 10. I don’t think it’s the browser because if I open these same sites in Firefox, the CAPTCHA shows up, but refuses to accept any answer as the right answer. I’m just saying the Google disappearing CAPTCHA was the common thing that tipped me off that something was wrong on these few sites. And most of the sites, where I did a clean install of the plugin after this problem was FIRST reported (before they released the second patch after this thread was started) worked fine after that. So it’s hard to nail down. I’m really just trying to add data to your problem at this point, because I have been forced to find workarounds for these remaining couple of sites – disabling CAPTCHA. On other sites we have, it works just fine. Exact same server settings. Of course, there’s any number of differences in other plugins, etc. I’m just saying the common denominator is that none of this happened before the day this problem first started showing up for so many other people – after the 4.1.3 update. And the 4.1.4 update that was supposed to fix it “rebroke” at least 2 of our sites after we’d already fixed them the first time around. Most of our sites run on NGINX on Ubuntu. So I’m just keeping an eye on this thread to see if anyone else is experiencing similar issues. Before that 4.1.3 upgrade, we have run this plugin on about 200 client sites for quite some time and never had an issue before, so this caught us kind of by surprise.

We’ve been working on a Mac (and tested in Chrome/Firefox and Safari) and trying to decide if I should try to try to update this Plug-in (or reinstall). Has the issue been fixed, is anyone still having problems?

@iprograms I don’t see why you should not try to update. Some have reported success after the update to the latest version 4.1.4. What you can do is create a backup then update the plugin to the latest version and see if it works for you. If it doesn’t reinstall the backup and report back.

Thank you

It seems to be working ok for us!

@iprograms that is great news. If you don’t mind can you share a bit about your current settings so others know. I know you use Mac (and tested in Chrome/Firefox and Safari) Do you know what is your sever specs?

Thank you kindly.