update the structure of the database and options failed

  • Dear plugin author,

    I have updated the plugin 2 days ago and it stopped working all over the site. It says “Ultimate Member version 2.0.56 needs to be updated to work correctly.
    It is necessary to update the structure of the database and options that are associated with Ultimate Member 2.0.56.
    Please visit “Upgrade” page and run the upgrade process.”

    But, it does not update it. I deactivated theme and plugins and enabled default themem but no luck.

    https://d.pr/free/i/D0nn7s

    Please fix the issues

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @w3helps,

    Do you mean that “Upgrade” dialog doesn’t work on your site?
    Can you please check the error.log file of your server and see if you have any errors there.

    Regards.

    Thread Starter Amit

    (@w3helps)

    While I click on “Upgrade” button it shows a box, then I click Run but noting works there

    Thread Starter Amit

    (@w3helps)

    This is really very frustrating things. Still, no solutions and support is very awkward.

    Hello – any updates on this ticket?

    Thread Starter Amit

    (@w3helps)

    I have deactivate all plugins and custom theme. Now twenty nineteen theme and your plugin only active. I am using wpengine.

    It’s a real nightmare. Please fix it asap.

    Selah

    (@tubescreamer)

    You might be better off spending the $230 to get support because all support on here does is reply to your thread once and disappear.

Viewing 6 replies - 1 through 6 (of 6 total)
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