Update the plugin causes ALL woocommerce order numbers to be reset

  • Resolved ahdonline

    (@ahdonline)


    2 years, 9 months ago

    Last week we updated the Sequential Order Number for WooCommerce plugin and all our order numbers old and new reset to a 4 digit number.

    I restored the site to a different server and upgraded it again and it did the same thing. The only plugin we updated was this, after only updating this plugin after a restore it replaces all order numbers.

    All woocommerce plugins are updated as well as wordpress.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @ahdonline,

    Greetings from WebToffee!

    We are sorry for the inconvenience caused. We were not able to replicate the issue when we tested the scenario on our end. It seems more site-specific, might be a conflict with some plugins that you are using or related to the plugin settings. Could you please share the WooCommerce system status report (WooCommerce>status>system status report) and the plugin settings page screenshot for a primary understanding of the issue? If you have any privacy concerns, you can share the details via this link.

    Thread Starter ahdonline

    (@ahdonline)

    Thanks for the quick reply. I submitted online

    Your ticket number is 42846.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @ahdonline,

    Thanks for getting back to us and we are extremely sorry for the inconvenience caused.

    We have already responded to that ticket (#42846) on the same day and awaiting your response. Could you please check your mailbox and share the mentioned information?

    Plugin Author WebToffee

    (@webtoffee)

    Hi @ahdonline,

    This thread has been inactive for a bit, so we are going to mark it as Resolved now. Please feel free to open a new thread or follow-up if you have any further questions or still need help.

Viewing 4 replies - 1 through 4 (of 4 total)
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