Update shipping when filling checkout

  • Resolved nullplus

    (@nullplus)


    4 years ago

    I was tasked with update of website design for a customer of our company, and after updating their wordpress, plugins and themes, I was tasked to create different shipping zones, with different shipping prices and add Pay on delivery payment method which should be available only for local city customers. After doing so I found out that there is a problem with shipping methods not updating when the customer is filling information such as Country and ZIP Code. I’ve tried disabling plugins, and reverting to default theme, but to no avail so far. The theme in question is Rosa by pixelgrade, which supports Woocommerce. I’ve also tried to set default customer location to none, and don’t show shipping fees until address is filled in, but without it dynamically updating this just lets the customer click order without ever seeing shipping fees and grants them free shipping. As a temporary bandaid I’ve changed default customer location to geolocation. Any help would be greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there ??

    Could you please send us some screenshots of your current shipping zone configurations found under “WooCommerce > Settings > Shipping” settings so we can get a better idea of how things are set up right now? You can use Snipboard.io to send us the screenshots.

    Additionally, please provide us with your status report. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thanks!

    Thread Starter nullplus

    (@nullplus)

    Hello,

    Thank you for responding so quickly, the settings are here https://snipboard.io/DSFhs1.jpg and the report is as follows, also I’ve tried including the “change address” buttons in both cart and order summary sections, but they seem to not work as well and are just directing to “#” without calling for a function.

    
### WordPress Environment ###

WordPress address (URL): https://fantastico.biz
Site address (URL): https://fantastico.biz
WC Version: 5.1.0
REST API Version: ? 5.1.0
WC Blocks Version: ? 4.4.3
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.0.2
Log Directory Writable: ?
WP Version: 5.7
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.38 (Debian)
PHP Version: 7.4.16
PHP Post Max Size: 128 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.1.1j

SUHOSIN Installed: –
MySQL Version: 5.7.31-34-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 2.6.14
WC Database Prefix: fantasticoweb_
Total Database Size: 12.00MB
Database Data Size: 8.71MB
Database Index Size: 3.29MB
fantasticoweb_woocommerce_sessions: Data: 0.20MB + Index: 0.03MB + Engine InnoDB
fantasticoweb_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
fantasticoweb_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
fantasticoweb_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
fantasticoweb_woocommerce_order_items: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
fantasticoweb_woocommerce_order_itemmeta: Data: 0.28MB + Index: 0.23MB + Engine InnoDB
fantasticoweb_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
fantasticoweb_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
fantasticoweb_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
fantasticoweb_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
fantasticoweb_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
fantasticoweb_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
fantasticoweb_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
fantasticoweb_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
fantasticoweb_actionscheduler_actions: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
fantasticoweb_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
fantasticoweb_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
fantasticoweb_actionscheduler_logs: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
fantasticoweb_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
fantasticoweb_comments: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
fantasticoweb_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
fantasticoweb_options: Data: 2.06MB + Index: 1.03MB + Engine InnoDB
fantasticoweb_postmeta: Data: 1.48MB + Index: 0.50MB + Engine InnoDB
fantasticoweb_posts: Data: 3.52MB + Index: 0.13MB + Engine InnoDB
fantasticoweb_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
fantasticoweb_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
fantasticoweb_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
fantasticoweb_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
fantasticoweb_usermeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
fantasticoweb_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
fantasticoweb_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
fantasticoweb_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
fantasticoweb_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
fantasticoweb_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
fantasticoweb_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
fantasticoweb_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
fantasticoweb_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
fantasticoweb_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
fantasticoweb_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
fantasticoweb_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
fantasticoweb_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
fantasticoweb_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
fantasticoweb_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 92
custom_css: 1
customize_changeset: 12
nav_menu_item: 21
page: 23
post: 1
product: 16
revision: 301
shop_coupon: 1
shop_order: 100
wapf_product: 1
wpcf7_contact_form: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (12) ###

Akismet Anti-Spam: by Automattic – 4.1.9
Contact Form 7: by Takayuki Miyoshi – 5.4
Customify: by Pixelgrade – 2.10.3
Google Analytics: by ShareThis – 2.5.0
Gridable: by Pixelgrade – 1.2.9
PixCodes: by PixelGrade – 2.3.5
Pixelgrade Care: by Pixelgrade – 1.7.14
PixLikes: by pixelgrade – 1.1.3
PixTypes: by Pixelgrade – 1.4.14
qTranslate-X: by qTranslate Team – 3.4.6.8
WooCommerce Address Book: by Hall Internet Marketing – 1.7.5
WooCommerce: by Automattic – 5.1.0

### Inactive Plugins (0) ###

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1062 - /
Cart: #99 - /fantastico-shop/#cart
Checkout: #100 - /fantastico-shop/#checkout
My account: #101 - /fantastico-shop/#my-account
Terms and conditions: ? Page not set

### Theme ###

Name: Rosa
Version: 2.9.0
Author URL: https://pixelgrade.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: rosa/woocommerce/archive-product.php
rosa/woocommerce/cart/cart-empty.php
rosa/woocommerce/cart/cart.php
rosa/woocommerce/checkout/cart-errors.php
rosa/woocommerce/content-product.php
rosa/woocommerce/content-single-product.php
rosa/woocommerce/global/breadcrumb.php
rosa/woocommerce/global/sidebar.php
rosa/woocommerce/global/wrapper-end.php
rosa/woocommerce/global/wrapper-start.php
rosa/woocommerce/loop/add-to-cart.php
rosa/woocommerce/loop/pagination.php
rosa/woocommerce/loop/rating.php
rosa/woocommerce/loop/result-count.php
rosa/woocommerce/loop/sale-flash.php
rosa/woocommerce/single-product/meta.php
rosa/woocommerce/single-product/rating.php
rosa/woocommerce/single-product/related.php
rosa/woocommerce/single-product/sale-flash.php
rosa/woocommerce/single-product/tabs/additional-information.php
rosa/woocommerce/single-product/tabs/description.php
rosa/woocommerce/single-product/tabs/tabs.php
rosa/woocommerce/single-product-reviews.php

### Action Scheduler ###

Complete: 293
Oldest: 2021-03-25 07:31:58 +0000
Newest: 2021-03-25 14:48:17 +0000

### Status report information ###

Generated at: 2021-03-25 17:37:11 +01:00
    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Thank you for providing the information. ??

    It sounds like it will display Free Shipping when any Slovakia Zip/Postal code is entered, right?

    Now, please share screenshots of these two Shipping Zones configurations:

    https://www.screencast.com/t/LCZLKyAshSa

    Thanks!

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Since it’s been a while since we last heard back from you, I’m going to mark this thread resolved.

    Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

    Cheers! ??

Viewing 4 replies - 1 through 4 (of 4 total)
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