update profiles only partially showing

Hi @charlotte23

Did you run the UM upgrade process when you upgrade it to the latest version?

Regards,

Not sure – is there a database update button somewhere ?

Hi @charlotte23

What was the last version before you upgrade to the latest version?

Regards,

2.0.43

Hi @charlotte23

Is there an Upgrade Migration notice in the UM dashboard?

yoursite.com/wp-admin/admin.php?page=ultimatemember

Regards,

No there’s nothing like that at all.
I was expecting something like that.

Thanks you so much by the way for taking the time to try to help me with this.
I really do appreciate it.
:O)

Edit: Note that I’ve reverted back to the old version for the time being. I’ll try the update again later on if there’s a way to force that database update to run. I’m sure that’s all it is.

• This reply was modified 4 years, 3 months ago by charlotte.

Hi @charlotte23

Please try deleting this from wp_options um_last_version_upgrade.

Or run this code once before upgrading to the latest version:
delete_option("um_last_version_upgrade");

Regards,

Hi @charlotte23

This thread has been inactive for a while so we’re going to go ahead and mark it Resolved. Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. ??

Regards,

Hi Champ,

I work on lots of different projects so I only just came back to this, sorry for delay. I got rid of that record in wp_options as you suggested and that did trigger the prompt for the upgrade to run – thank you. But all is not solved…

When I did that upgrade the directories had lost the associated membership levels – but when I reset them they worked again. I mention that incase that’s what’s going on with the profiles.

I still have a problem with the profiles being incomplete. I can pull in fields using the user meta box in the form so the form is working to some extent but the main fields aren’t showing up in the profile as they used to at all. Using the user meta box isn’t ideal – it looks messy and there’s extra fields that only logged in users are supposed to see. So for some reason the profile form still isn’t displaying in the site properly whilst it did in 2.0.43

When I look at the roles I now appear to have duplicates of the custom roles only they have different numbers of members in those duplicated roles. Which is very strange they have different custom_role ids but the same names.

I’ve pulled in some of the key fields to the user meta box in the profile so that I don’t have to downgrade again, but it doesn’t look well. Can you suggest what might be causing these problems.

best wishes
Charlotte

It actually seems to have duplicated some of the profile fields as well now I look at the form in more detail in the meta dropdown some fields are in twice – that’s probably at the heart of the problem. Not all of them are duplicated just some of them which is odd