Update problems

Hello, I saw the loading icon initially for some images but it goes away and displays the images after a few seconds.

now when I try to access my dashboard, it’s a blank screen

First, let’s start by disabling all plugins. Since you cannot access WP admin, you will need to force disable the plugins by changing the name of the plugins directory to something like _plugins.

If the issue still persists after disabling all plugins please try enabling WP_DEBUG and WP_DEBUG_LOG. Once they are enabled you should find an error log in /wp-content/debug.log.

Thanks, I’ve done the first steps and now can access my dashboard. My plugins are disabled now I don’t know how to enable WP DEBUG and the log – can you please describe how I do that.
Thanks
Jan

Update: I’ve changed the code to:
define(‘WP_DEBUG’, true);
in my wp-config.php file
Now I’m not sure what to do… do I need to enable my plugins again so I can see the mistakes – where do I see them?
Thanks
Jan

Hi, this confirms that one of your plugins was causing the issue. There’s no need to have debug enabled now since we know the issue has to do with a plugin.

The next step would be to disable all plugins in the database via phpMyAdmin. After you have disabled all plugins you can change back the plugins directory and start enabling each plugin 1 at a time until you find the plugin causing the issue.

Once you have found the plugin causing issues feel free to report it to the plugin developer.

Seems all the updates have worked and I’ve reset the plugins and deleted a few that had issues, however I’m now noticing some problems:

My menus don’t seem to work now
My posts aren’t showing up on the top bar of the site
Photos on the home page are really slow to load

Any suggestions would be great.
Thanks
Jan
https://www.tonecluster.org

Hi, what plugins did you remove? Did you have any cache or site optimization related plugins installed or still have them? Do you have any backups of your site from before this happened? I can see a jQuery issue in the console which could be causing some of the issues with your theme. Can you enable WP_DEBUG and WP_DEBUG_LOG so that way we can see the errors in /wp-content/debug.log?

Not sure where to put the code: define( ‘WP_DEBUG_LOG’, true );

I have the following plugins:
All-in-one event calendar
Contact Form 7
Cornerstone
Custom CSS Manager
Easy Custom Sidebars
EWWW Image Optimizer
Force Regenerate Thumbnails
Photo Gallery
Redirection
Slider Revolution
WP Statistics

Some of these were installed by someone else who helped me with the site and I don’t know really know what they even do. I’m a newbie ??

I do have a backup I could reinstall if this is too complicated to fix.

Hi, you can put that in wp-config.php along with WP_DEBUG.

Hi,
I put in the debug log code and now I’m getting error messages but I don’t know what they mean.
Is there a way to get the site offline until I can fix it?
Thanks for your help,
Jan

Where will I see the log? I looked in wp content for the debug.log but did not find it

Hi, can you paste the error codes here? The file might not have been created because of incorrect permissions. You can also ask your host where you can find the error log from them.

Hi,
When I try to put the posts on the top of the home page by putting them to Feature I get this error:
Fatal error: Call to undefined function x_intval_explode() in /home/tonec700/public_html/wp-content/themes/x-child/framework/views/ethos/_post-carousel.php on line 25

Hello, for this you will need to contact the theme developer or the person that helped with your site. Can you also tell me what PHP version you have?

How can I tell what PHP version I have?

You can find the PHP version in your host’s cPanel (if they offer it) or by following this guide.