Update prevents me from logging in to admin

  • Resolved mscwebmaster

    (@theresajennings2011)


    2 years, 1 month ago

    So yeah, second site using the free Wordfence that got a corrupted DB on a recent update so I couldn’t log in.

    This time, since I knew what was going on (the first site was a nightmare to figure out), I went straight into cPanel > File Manager > yadayada Plugins folder, removed the Wordfence plugin, went into phpMyAdmin, dropped the wf tables, logged in just fine, reinstalled Wordfence, configured it, logged out, and confirmed I could log back in. Ugh.

    Tomorrow, I need to check the rest of my sites and probably fix them.

    • This topic was modified 2 years, 1 month ago by mscwebmaster.
    • This topic was modified 2 years, 1 month ago by mscwebmaster.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @theresajennings2011, sorry to hear this happened.

    Sometimes with corrupted data or missing plugin files during updates, something interrupted WordPress’ update process like shortage of resources or a timeout. This is seen more often on shared hosting where a problem on another site ties the resources up when the update on your site is trying to happen, but could happen in other scenarios too.

    It sounds like you’re well-equipped to have dealt with it, but for the sake of my curiosity was the admin login failure manifesting itself because you had 2FA enabled and this table was one of those affected? Or were you actually seeing server logs or messages elsewhere about database errors/corruption?

    It would potentially be of assistance to our development team or other customers if anything you were presented with could help point to a cause.

    Thanks,

    Peter.

    Thread Starter mscwebmaster

    (@theresajennings2011)

    The update didn’t time out. I use low resource with my host for all my sites. Great hosting. Not cheap hosting.

    No 2FA. The login button was grayed out. I couldn’t log in.

    I did the whole disabling plugins thing, then re-enabling one by one and logging in after each re-enable. I got to WordFence. Couldn’t log in.

    I deleted the plugin via FTP. Reinstalled it via admin. Logged out. Couldn’t log back in. Went back in via FTP, deleted the plugin, then dropped the WF tables in the DB. Was able to log in to the site. I reinstalled WF and reconfigured the options. I could log in. The problem was in the tables. Beyond that, I don’t know.

    Now I have to check every site and potentially do the same. I’ve never had this kind of problem with WF in all the years (5+) I’ve been using it.

    • This reply was modified 2 years, 1 month ago by mscwebmaster.
    • This reply was modified 2 years, 1 month ago by mscwebmaster.
    Thread Starter mscwebmaster

    (@theresajennings2011)

    Same host for all, shared hosting – but the host doesn’t overload the servers, sites are on different servers.

Viewing 3 replies - 1 through 3 (of 3 total)
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