Update now Fails with 4.69 as well

  • Resolved cornerstonewebdev

    (@cornerstonewebdev)


    3 years, 3 months ago

    I have one site that 4.69 updated without error. The other 4 sites that fail miserably to update, all have woocommerce on them. Just an observation. This is the second message I’ve left on this forum, and have yet to hear back from the plugin vendor.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support amanbv

    (@amanbv)

    Hey!

    Thank you for your message.

    Can you please share the error you’re seeing on the other websites when updating the plugin? It’ll help us debug this issue.

    Thank you,
    Aman Kedia

    Plugin Support amanbv

    (@amanbv)

    Hey!

    Thank you for your patience.

    We can confirm that the issue is occurring on a handful of Cloudways websites and it’s an issue on Cloudway’s end. We’ve already spoken to their team & they’re working on fixing this.

    I would highly recommend getting in touch with the Cloudways team regarding this & asking them to reset the file permissions while they fix this issue.

    If you’re seeing this issue with sites hosted on any other WebHost, please do let us know.

    Thank you,
    Aman Kedia

    Hi, Anyone know if Cloudways fixed this issue yet?
    thanks!

    Thread Starter cornerstonewebdev

    (@cornerstonewebdev)

    I am one of those Cloudways customers and while I have successfully updated malcare twice since my original post. Fixed is a bit of a misnomer. The “fix” is described by another commentor on one of the numerous replies to users complaining about the update. I reset my reset File and Folder permissions. It worked for me and I haven’t had any issues since. Below is a paste of the post that fixed my issue.

    Chris(@lamordnt)
    1 week, 4 days ago

    If you are on Cloudways you need to reset your File and Folder permissions. Then go back and perform the update and it should work. Here is how to do this: https://www.moorewebexposure.com/wordpress-posts/malcare-security-plugin-wont-update-on-cloudways/

    @cornerstonewebdev
    Thank YOU!!!!!!

Viewing 5 replies - 1 through 5 (of 5 total)
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