Update not possible?

  • torbent

    (@torbentschechnegmailcom)


    5 years, 9 months ago

    Hello,
    I use the premium version of this plugin and do receive this error:

    YITH WooCommerce Product Slider Carousel Premium: Das Paket konnte nicht installiert werden. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Do you know why and how I can solve it?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author YITHEMES

    (@yithemes)

    Hi @torbentschechnegmailcom,
    please open a ticket on our support platform. Here we can support only free plugins.

    Thread Starter torbent

    (@torbentschechnegmailcom)

    Hello,
    I can’t because the premium plugins habe been installed by another developer and I have no access to his account. You don’t allow to open support tickets for someone who has not bought anything…

    Plugin Author YITHEMES

    (@yithemes)

    I’m sorry but we can’t help you without a valid licence.

    • This reply was modified 5 years, 8 months ago by YITHEMES.
    • This reply was modified 5 years, 8 months ago by YITHEMES.
Viewing 3 replies - 1 through 3 (of 3 total)
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