Update nightmare

  • Clients updating their sites as advised found themselves locked out of admin even without having changed the wp-admin login url in Hide Backend.

    I had to delete the plugin via ftp and also (thanks to a forum post) the folder wp-content/uploads/ithemes-security; run WP-Cleanup; re-install the pre-iThemes version of the plugin, activate, deactivate and uninstall it; then install and activate the latest iThemes version 4.0.5 on every site….

    This used to be a 5* plugin. I use iThemes BackupBuddy all the time (Developer) and recommend it. I was looking to invest in the developer edition of iThemes Security Pro but this has seriously put me off.

    I can’t believe this issue did not flag in testing given the number of people affected by the update issue.

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  • Hi SpecialistUK,

    We apologize for the issues and the frustration this has caused you. Here at iThemes we value your feedback and are working hard to fix these pervading issues.

    First, please make sure to keep the plugin as up to date as possible. Our developers are pushing regular updates to take care of bugs and have already resolved a great number of issues, and a newer version may fix the problem you are experiencing. If this does not work or you are experiencing a new issue, please fill out an iThemes Security Bug Report with as many relevant details as possible, so our developers can better address the issue.

    We greatly appreciate your feedback and your patience in helping us resolve these issues as quickly and efficiently as possible.

    Thanks,
    D.V.

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