Update – locking out + big X on screen

  • Resolved emmaweise

    (@emmaweise)


    1 year, 9 months ago

    Hi, We ran the update this morning, and we weren’t able to log into our account – The login screen had a big grey X across it.

    I was luckily able to get in again + when I deactivated Torque plugin – all returned to normal… can you please advise? I’m happy to provide screenshots + links if needed

    • This topic was modified 1 year, 9 months ago by emmaweise.
Viewing 4 replies - 1 through 4 (of 4 total)

  • I got the same issue on my clients website after updating to version 3.6.2.

    I did a fallback to version 3.6.1 and everything works just fine.

    Looking forward to your fix!

    Plugin Support M. Asif Hossain

    (@asifsiam97)

    Hello @emmaweise @marsronny

    We sincerely apologize for the inconvenience caused by the Divi Torque plugin. We have recently become aware of reports regarding an issue with the plugin update specifically linked to version 3.6.2.

    To assist us in resolving this matter promptly, could you kindly provide us with information regarding the specific modules of Divi Torque that you were utilizing?

    While we are actively working on debugging this issue, we recommend temporarily rolling back to version 3.6.1. This will ensure smoother functionality in the interim.

    Thank you for your understanding and cooperation. We appreciate your patience as we strive to address this situation promptly.

    Best regards,

    Asif Hossain

    Plugin Author Fahim Reza

    (@badhonrocks)

    Their core CSS is missing. I’ve pushed a new update, version 3.6.3.

    Could you please confirm whether that issue has been resolved or if it persists?

    Thanks

    Plugin Author Fahim Reza

    (@badhonrocks)

    We haven’t heard back from you in a while, so I’m marking this thread as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
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