Update issue – can’t login

  • I just updated my WordPress and am now having issues. I can no longer login or access my dashboard. I can enter information in the username tab, but the password tab won’t let me type anything.

    I contacted my host and they tried everything, but they said it is a WordPress issue and they don’t have access to WordPress files. Every time I try logging in I get a “No Update Required Your WordPress database is already up to date!”

    My host tried updating Cache and it didn’t help.

    The page I need help with: [log in to see the link]

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  • Hello,

    I would suspect that there is a plugin being used to customize the WordPress login page. I can see that the Password field is being disabled. If you use your browser’s developer tools, you should be able to remove the disabled attribute on the tag and type in your password.

    Here are instructions assuming you are using Chrome (though it should be similar for other browsers). It also assumes you are using a computer so you can use developer tools.

    Right-click on the password field and choose “Inspect.” This will open a panel with the HTML for the site and highlight the line for the password field. This line is:

    <input type="password" name="pwd" id="user_pass" class="input password-input" value="" size="20" disabled>

    Double-click on “disabled” and hit delete on your keyboard. This should remove the attribute. Click back on the webpage and you should now be able to enter a password. If this logs you in, I would take a look at any plugins that might be modifying the login process and disable them and see if that solves the problem. But hopefully this will allow you to get logged into the Dashboard.

    Sincerely,
    Scott

    Also, you can have a look at this Password Field is disabled may be it can help you better.

    • This reply was modified 5 years, 3 months ago by baranwal. Reason: Adding link title
Viewing 2 replies - 1 through 2 (of 2 total)
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