Update from LP4.2.6.9.1 to any newer version causes errors

Hi kinderdance,

Thank you for bringing this issue to our attention.

We have followed the process you described and tested it thoroughly, as shown in this video. However, we couldn’t replicate the problem you mentioned.

Could you please try re-downloading the LearnPress plugin from?here?and uploading it again to see if this resolves the issue?

If the problem persists, or if we haven’t fully understood your situation, please provide a clearer description along with screenshots or a video (if possible). This will help us identify the issue more accurately and offer a precise solution.

Thank you for your cooperation.

Best regards,
Brianvu-tp

The issue still persists. Also I tried using a different Theme and that didn’t fix the issue. So no Plugin conflict and no theme conflicts. I will try to attach an image.

• This reply was modified 2 months, 3 weeks ago by kinderdance.

go to https://www.kinderdance.com/learnpress-issue/ to see screen shots

Hi kinderdance,

Thank you for your quick response.

Could you please let us know how you updated the LearnPress plugin? Did you update it directly from the Dashboard -> Plugins (as shown?here), download and upload it manually from the?WordPress plugin repository, or was it a backup version that you restored?

This information will help us better understand the situation and replicate the issue more accurately for a precise solution.

Thank you for your cooperation.

Best regards,
Brianvu-tp

I actually did all of these methods.
Each time I had to revert back to

LP-4.2.6.9.1

remember that I also have another site that has virtually the same configuration, theme and plugins and that site works fine. I was able to update to the current LP version. 4.2.7

Hi kinderdance,

Thank you for the additional information.

It seems like this issue is quite complex and may require a more in-depth examination of your site. To provide you with the most accurate solution, we kindly ask you to create a free support ticket on our forum.

Our team will then be able to thoroughly investigate the problem and help you resolve it as quickly as possible.

Thank you for your understanding and cooperation.

Best regards,
Brianvu-tp

I see this post has the same problem and it was fixed.

I asked on this post but also can YOU tell me how it was fixed so I can fix my site?

https://thimpress.com/forums/topic/learnpress-plugin-is-no-longer-showing-on-wordpress-dashboard/#post-992052

Hi kinderdance,

Thank you for reaching out.

We resolved the issue for that customer by following the steps we previously shared with you. Specifically, we downloaded the latest version of the LearnPress plugin and re-uploaded it to their site. This successfully fixed the problem they were experiencing.

We recommend trying this approach again on your site. If the issue persists or you’re unable to resolve it, we strongly encourage you to create a support ticket on our forum. Our team will conduct a more thorough investigation directly on your site to identify the root cause and provide an accurate solution.

Thank you for your patience and cooperation.

Best regards,
Brianvu-tp

I am closing this issue since I fixed it myself – thanks for your efforts.

Hi kinderdance,

We’re glad to hear that you were able to resolve the issue on your own! If you don’t mind sharing, could you let us know how you fixed it? This information could be helpful for others who might face a similar problem.

If you’re satisfied with LearnPress, we would greatly appreciate it if you could leave us a 5-star review. Your positive feedback is a huge motivation for us and helps us continue to improve.

Thank you very much for your support.

Best regards,
Brianvu-tp

I ended up having to start a whole new WordPress Install and new database then did a Updraftplus migration of the Plugins, Database, Theme. Lastly I did an FTP for the uploads folder since that was a large folder. Once this was done I was able to update to Learnpress 4.2.7 without issue. My guess is that I had either corrupt files in the old site OR in the database. The old database (thru the host) was using Mysql 5.7 and the new database with the new install is running on MariaDB 10.6. Just a theory since I am not sure how it was fixed but I am glad that it all works now.

Best, Richard

Hi Richard,

Thank you so much for explaining the steps you took to resolve the issue. It’s great to hear that everything is working smoothly now! If any other problems arise in the future, please don’t hesitate to reach out to us. We’re always here to help.

If you’re satisfied with LearnPress, we would greatly appreciate it if you could leave us a 5-star review. Your positive feedback motivates us to keep improving and providing the best service possible.

Thank you once again for your support!

Best regards,
Brianvu-tp