Update from 4.0.3 to 4.2.1 ruined my site

I managed to get this up – it seems, but my pages look totally different including the menu. There are too many things wrong, so I’ll start with the first one:
my whole website is not centered. You see the website on the left with a massive white space on the right. Why is this so? I have full-width-pages – in previous versions, they were in the middle of the screen. I had to get rid of the grey background and modify my CSS with putting !important on all the typography to reflect my own style for the headings, paragraphs, etc. Can you please help me with getting my pages into their correct positions:
centered with the same white space on both the left and right sides. Thank you.

Hi @mica123

To understand your issues properly and suggest to you the fixes. Please raise the support on CyberChimps live site with website URL and screenshot

Thank You

@mica123
Please raise the support on CyberChimps live site with website URL and screenshot.

Thank you.

I raised the ticket as requested.

@mica123
Yes. We received your support ticket. One of our team member assisting you on your ticket.

Thank you.

I received a reply from your support team. I am afraid that it was extremely unhelpful. Because I have a child theme I was told to take care of it myself – your support left me high and dry. Please remember that I spent a great deal of time and care over this website and it was not me who ruined it. I’ve been loyal to Responsive ever since it was first created by Emil Uzelac who provided exemplary support beyond the call of his duty – that is why Responsive became so popular.

One of your support members wrote to me some time ago the following:
“We are proud of ourselves as profesional (sic) WordPress developers and would definitely take the responsibility to any mistake on our side.”

Another thing: Responsive developers always recommended that we create child themes so that we don’t ruin anything. It is rather odd that you seem to think otherwise

I need help with the home page – can you please look into it. Thank you.

• This reply was modified 4 years, 8 months ago by mica123.

I’ve been loyal to Responsive ever since it was first created by Emil Uzelac who provided exemplary support beyond the call of his duty – that is why Responsive became so popular.

Thank you @mica123 and @cyberchimps will help you out!

@emiluzelac really good to hear from you. Thanks to you I learned a lot about CSS and PHP, but I’m not an expert. I miss the good old days with you and Ulrich Pogson too. I hope you are well. Best wishes.

@mica123

We received your support ticket. One of our team member assisting you on your ticket.

Thank you.

@cyberchimps, you sent me several messages that a support ticket has been created. When I looked at your support desk, I could not see anything because my ticket was closed. So, you did leave me high and dry.

I am in the process of recreating my site from scratch to get it to the same design as I have it in version 3.40 – and I have to say that this is an enormous task for which nobody is paying me.

There are two things:
1) In my original site, I have widgets with borders that change color on hover. I haven’t been able to replicate it in your version – which is now 4.2.3 ( I can’t keep up with your constant updates – it is now version 4.2.4). The CSS I have is as follows:

.widgets.double-widgets .widget-wrapper.widget_text {
	background-color: #FFFFFF;
	border-color: #cecece;
	box-shadow: 0.0625rem 0.0625rem 0.125rem rgba(0,0,0,.3);
	padding-top: 0;
}

.widgets.double-widgets .widget-wrapper.widget_text:hover {
	border-color: #02944B;
}

I had to modify the first code beause the border was not showing properly:

.widgets.double-widgets .widget-wrapper.widget_text {
	background-color: #FFFFFF;
	border:  1px solid #cecece;
         border-radius: 4px;
	box-shadow: 0.0625rem 0.0625rem 0.125rem rgba(0,0,0,.3) ;
	padding-top: 20px;
}

But I can’t get it to change border color on hover. Why is it not possible anymore?

2) The copyright has lost its link – it is non-clickable.

3) Are we to expect yet more updates? It is not clear to me what you are updating in both versions 4.2.3 and 4.2.4 – it is difficult to find the changes on Prepare Diff as it does not give me a chance to compare your PHP files.

4) Please do not mark the topic as resolved even when you reply to it – it does not mean that it is resolved.

Thank you.

• This reply was modified 4 years, 7 months ago by mica123.

@emiluzelac @cyberchimps I just ran into the same issue on https://de.chclt.net/ running a Responsive child theme – trying to update from 3.7 to 4.2.4 ruined the entire site, publicly only showing this error. Reverted to 3.7 and hoping for a fix in the theme so I can continue staying up-to-date…
(replaced site-specific stuff with […])

Fatal error: Uncaught Error: Call to undefined function responsive_header() in /www/htdocs/[...]/de.chclt.net/wp-content/themes/responsive-lu/header.php:132 Stack trace: #0 /www/htdocs/[...]/de.chclt.net/wp-includes/template.php(723): require_once() #1 /www/htdocs/[...]/de.chclt.net/wp-includes/template.php(672): load_template('/www/htdocs/w00...', true) #2 /www/htdocs/[...]/de.chclt.net/wp-includes/general-template.php(41): locate_template(Array, true) #3 /www/htdocs[...]/de.chclt.net/wp-content/themes/responsive-lu/front-page.php(45): get_header() #4 /www/htdocs/[...]/de.chclt.net/wp-includes/template-loader.php(106): include('/www/htdocs/w00...') #5 /www/htdocs/[...]/de.chclt.net/wp-blog-header.php(19): require_once('/www/htdocs/w00...') #6 /www/htdocs/[...]/de.chclt.net/index.php(17): require('/www/htdocs/w00...') #7 {main} thrown in /www/htdocs/[...]/de.chclt.net/wp-content/themes/responsive-lu/header.php on line 132

@sch0k I am afraid you will have to replace files such as header.php in your child theme with the latest Responsive files to reflect the changes they made and then attempt the uphill task to modify the files with your customizations. This is what I had to do. This is my own suggestion – Cyberchimps has not responded to this issue when I asked about it. @cyberchimps, I hope you will respond to the questions I posted earlier (CSS for the widgets, copyright link, etc).

Thanks @mica123 – I currently would not think that it will be in the developers’ interest to stop providing downward compatibility on such a critical level. I expect it was just an oversight that will be corrected, even if it takes an iteration or two to fix back – right @emiluzelac & @cyberchimps ?

@sch0k, thanks. I would be grateful if you could let me know whatever fix Cyberchimps will suggest.

@mica123

We have removed responsive_header() function and the child theme users have to alter it accordingly.

We will consider the appropriate fixes for backward compatibility in future releases of the Responsive theme.

Thank you.