• Resolved smgwebdesign

    (@smgwebdesign)


    Hello,

    The update frequency is always set to “Never Synchronize”. It cannot be changed either. It will be reset automatically. So no data is fetched from Google.

    The problem exists with several installations. Until some time ago it was set to daily. After one of the last updates suddenly not anymore.

    Greetings
    Sascha

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Design Extreme

    (@designextreme)

    @smgwebdesign Thanks for getting in touch.

    Just to clarify your issue: you set the update frequency to “daily”, but it is now set to “never” – and it returns to “never” whenever you attempt to change it back to “daily”?

    Have you tried refreshing the page straight after saving the main settings in the Setup tab? To replicate this error, I may need your exact settings (not API Key) so that I can see what is stopping the Update Frequency from saving.

    Thread Starter smgwebdesign

    (@smgwebdesign)

    Hello,

    Enclosed 2 screenshots with my settings.
    The Api is also correctly set up at Google.
    The billing is also set up correctly and works.

    The problem exists, as said, with several installations.

    Until some time ago it worked with the automatic update, but only recently it stopped working.

    It should be mentioned that the Places Api is different for the other project with the same problem. So it can’t be because of Google I think.

    https://ibb.co/HBfGytV
    https://ibb.co/34CvHKJ

    Greetings
    Sascha

    Plugin Author Design Extreme

    (@designextreme)

    @smgwebdesign Thanks for sending through the details. I’ll see if I can replicate this issue.

    An obvious one but I need to ask: have you checked that another administrator hasn’t turned off the synchronization?

    Thread Starter smgwebdesign

    (@smgwebdesign)

    I am the only administrator. And the sync doesn’t even change. It always stays on never!

    • This reply was modified 4 years, 8 months ago by smgwebdesign.
    Plugin Author Design Extreme

    (@designextreme)

    @smgwebdesign Thanks! Gotcha. ??

    Plugin Author Design Extreme

    (@designextreme)

    @smgwebdesign Spotted the bug… it is stored correctly (so it will sync), but the Settings tab it still shows as the value: “Never” thanks to some over enthusiastic JavaScript. I’ll add a new release soon to fix this and tag you at the same time.

    Plugin Author Design Extreme

    (@designextreme)

    @smgwebdesign Please download Version 3.12.

Viewing 7 replies - 1 through 7 (of 7 total)
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