Update failure: destination file already exists

  • Resolved Linkmeister

    (@linkmeister)


    6 years, 7 months ago

    I was alerted that there was a new update available. I tried to update from the WP dashboard plugin page and got an error saying the update failed due to destination file error. The plugin was deactivated by WP. I tried to install Updraft Plus again and got the following:

    “Installation failed: Destination folder already exists.”

    So how do I find and delete the folder in order to reinstall? And what the heck is going on here?

    WP 4.9.5, Win 10, Chrome

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi

    What I suggest is to go to the location of the plugin folder in /WP-content/plugins/ with a ftp client (FileZilla for instance) and delete the plugin folder.
    Then once done go in the WP dashboard and reinstall the plugin.

    Thread Starter Linkmeister

    (@linkmeister)

    That’s a thought. Might solve the problem, but doesn’t explain what happened.

    Usually in those cases an auto update failed. There could have been a hiccup in the network, or it could have been am permissions issue, or a hundred other reasons. Mostly it seems to happen once, then go away. What @bkantique suggested will fix it and any permissions issues.

    tim

    Thread Starter Linkmeister

    (@linkmeister)

    Thanks to both of you. I deleted the folder and reinstalled, which certainly solved the problem (if it hadn’t it would REALLY have been news, right?). I had to reeducate myself on using cPanel, which is always useful.

    Thread Starter Linkmeister

    (@linkmeister)

    Now if either of you could explain why WP’s basic “recent comments” widget (not a plugin, the default one in the WP installation) doesn’t work any longer…

Viewing 5 replies - 1 through 5 (of 5 total)
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