Update Failed – Version 7.1.7

  • Resolved jmhemadri

    (@jmhemadri)


    6 years, 8 months ago

    Hi Support Team,

    I am getting below error when I try to update to Version 7.1.7. I am sure and i am having full permission to write files.

    Update Failed: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.

    Thanks
    Hemadri

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfscott

    (@wfscott)

    Hello @jmhemadri

    Thanks for reaching out. It looks like the Wordfence automatic update failed.

    Can you please follow these instructions:

    *Log in to your site via FTP/SSH or any file browser your web host may be providing.
    *Locate the folder “wordfence” in /wp-content/plugins
    *Delete the /wordfence folder
    *Go to WordPress Plugins page and install Wordfence. Activate (the new) Wordfence.

    When you reinstall and activate Wordfence, your previous settings will still be intact (as long as ‘Delete all wordfence tables and data’ on the Dashboard > Global Options page in the General Wordfence Options section is not checked. If that box is checked, you will lose all your settings.)

    Let me know if this solves your issue

    -Scott

    Hi @jmhemadri,
    Since we haven’t heard from you for a while I’m going to go ahead and resolve this thread. If you have any other questions or concerns, don’t hesitate to open a new one.

Viewing 2 replies - 1 through 2 (of 2 total)
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