Update Failed & Deleted itself

  • Resolved tabledesigns

    (@tabledesigns)


    1 year, 5 months ago

    Just writing to let you know that I ran the most recent update (9/25/23) on our staging site and it crashed – then deleted itself.
    I checked thru FTP to see if the directory was still there – and it was – and it was also completely empty.
    Reinstalled – but going to have to wait to run the update on our live site now.

    Please notify when it’s been addressed. Thank you.

    The page I need help with: [log in to see the link]

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  • Having just gone to update the plugin today – my website showed as “Briefly unavailable for scheduled maintenance. Try again in a minute.” After some time I managed to get back in and now the Wordfence plugin has deleted itself too. The Dashboard shows “An automated WordPress update has failed to complete –?please attempt the update again now.” This doesn’t work.

    Hello @tabledesigns , thank you for reaching out.

    A diagnostic will help me evaluate the issue you are facing.

    Can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    @hypnocox As per forum guidelines below, please open your own topic and we would be glad to assist you:

    “Unless users have the exact same version of WordPress on the same physical server hosted by the same hosts with the same plugins, theme, and configurations, then the odds are the solution for one user will not be the same for another. For this reason, we recommend people start their own topics.”

    Thank you,

    Christian

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