Update failed: Could not move the old version to the upgrade-temp-backup directo

  • Resolved steven.m

    (@stevenmaas)


    8 months, 1 week ago

    I have been having issues with upgrading W3total cahe the last few versions. I noticed that if I do not disable the program prior to upgrading it cases a fatal errow. Now I am getting the below when upgrading

    Update failed: Could not move the old version to the upgrade-temp-backup directory.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @stevenmaas

    Thank you for reaching out and I am happy to help!
    This is related to the WP version and your WP update and how the server handles the installation and folder permsissions

    Try to create the folder yourself. Make sure you set the permissions (775) and also folder ownership correctly!

    The correct location for the folder is at?/wp-content/upgrade-temp-backup

    Let me know if this helps!

    Thanks!

    Thread Starter steven.m

    (@stevenmaas)

    I am getting the same error when trying to upgrade for the past few versions. I was able to deactivate the W3 plugin then upgrade the plugin. Now I cannot deactivate it either.

    Update failed: Could not move the old version to the upgrade-temp-backup directory.

    W3 Total Cache Error:?some files appear to be missing or out of place. Please re-install plugin or remove?/var/www/vhosts/abc.com/httpdocs/wp-content/advanced-cache.php.

    • This reply was modified 7 months, 2 weeks ago by steven.m.
    Thread Starter steven.m

    (@stevenmaas)

    Below is a screen capture of the directory:

    • This reply was modified 7 months, 2 weeks ago by steven.m.
Viewing 3 replies - 1 through 3 (of 3 total)
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