Update failed

  • Resolved PhilipPeake

    (@philippeake)


    3 years, 7 months ago

    Update to latest version (9.6) fails with:

    Installation failed: <!DOCTYPE HTML PUBLIC “-//IETF//DTD HTML 2.0//EN”> 504 Gateway Timeout Gateway Timeout The gateway did not receive a timely response from the upstream server or application.

    My site is now completely broken.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    It seems the update didn’t complete successfully. Could you try to log in to your site via FTP or CPanel, delete the existing Jetpack plugin folder, and then reinstall the plugin from scratch?

    You’ll find the Jetpack plugin folder here:

    
wp-content
   plugins
     jetpack - DELETE THIS FOLDER

    If you’re not sure how to do this, you can ask your hosting company for help. They should also have documentation explaining how to edit or remove files from your site using FTP or a File Manager in your admin panel.

    Let me know how it goes.

    Plugin Contributor Jen H. (a11n)

    (@jenhooks)

    Hello again, @philippeake!

    Since it’s been more than a week since we’ve heard from you, I’m going to go ahead and mark this thread as Resolved. If you still need a hand, please feel free to reach back out here and mark the thread as not resolved.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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