Update error: unauthorized

Hi,

I think I know what it is, but could you please contact me directly? meowapps.com/contact ?? Thank you.

Thanks, Jordy,

where do I turn to? Ask for my Help? Or the Typeform thing?

Thanks,

Olaf

Hey,

I bought the Pro version thinking it was done by a Pro, not FOR pros. Now to troubleshoot that update error for you I have to a. install a separte plug-in that b. won’t work out of the box without some major PRO-ing around:
To enable error logging, create an empty file named “php-errors.log”. Place it in a directory that is not publicly accessible (preferably outside your web root) and ensure it is writable by the web server. Then add the following code to wp-config.php:

ini_set(‘log_errors’, ‘On’);
ini_set(‘error_log’, ‘/full/path/to/php-errors.log’);
error_reporting(E_ALL);
For reference, the full path of the WordPress directory is:
/home/prothun/public_html/altigcanyonizoard/

See also: Editing wp-config.php, 3 Ways To Monitor PHP Errors

BlahBlahBlah

How Do I – an admitted NON-PRO – make anything WRITEABLE???

Do you call THAT support, please and thank you?

And, yes: I HAVE had a BAAAD day. So try and be more helpful and not give people general links and let them have their on pick of which contact-version to choose from, to start with.

By Golly!

Sorry, what? ??

Your problem is actually very simple. However, I can’t help you here as it is an issue (probably related) to the license, and it is not authorized to discuss this here (and there might be personal information exchanged). That’s why I simply asked you to contact me directly (the typeform). Just do this and this will be fixed quickly and easily. I am surprised you are surprised actually ??

@midway88: Being polite to the person that tries to help you usually solves the issue faster ??

To add these lines to wp-config.php you have to:

1) Use a FTP client (for example Filezilla) to download wp-config.php to your computer
2) Open wp-config.php using an editor
3) Add these lines at the 2nd line
4) Save the changes
5) Upload wp-config.php using FTP client replacing the old wp-config.php
6) Try to reproduce the error
7) Download file php-errors.log using FTP client
8) Open it with editor and see if it shows something related to the issue you have
9) Send the file to developer to troubleshoot it

By the way I upgrade from 4.5.8 to 4.6.3 without any issue.

Hello, CyberCreep,

@being polite to the person that tries to help you usually solves the issue faster : I absolutely agree with you. It’s just that incomplete and unhelpful information does not make the supplicant any wiser nor happier.

And I’m glad you had no hitch updating. But unfortunately I did, without any witnessable wrongdoing from my side. So, if a support-process is actually as complicated and demanding so many steps on MY part then I expect to be actually… well, supported a bit more when this exceeds my capabilities.

In case you forget: I use the Pro version, which I gladly paid for at the time.

So from my point of view asking for some real support (which I have not received to this date from the creator of the plug-in, despite my filling out his Typeform thing) seems not to be sooo unpolite.

Cheers!

Still waiting, Jordy!

I don’t mean to be unhelpful @midway88, but I have no idea why there is so much discussion about a tiny and simple issue and why you didn’t contact me through that form. You said you did, but I don’t see your message. Are you sure you actually did? Where are you waiting?

I have no idea why this is so complicated ?? I have no problem with 1-1 customers usually… and I have no idea how to handle this.

Also, since this is Pro support, we can’t have a discussion here, it is not authorized by www.remarpro.com. This is not my rule. And I must respect it. If a moderator comes here, he/she will probably say that and close the thread.

Please. Let’s make this easier. Simply contact me like you would contact a company with which you have an issue. Use that form, it’s easy, you just need to type your serial key, name, and a message. Ignore the Error Logs section. I am helpful, I am willing to help my users and do my best. But I can’t do it here.

To the WordPress moderators: I am sorry in advance about the next paragraph, I am not sure how to handle this exactly so feel free to delete this whole message and close this thread if you think it’s out of the line. I am just trying to handle this.

To @midway88: please remove your serial, save, re-insert your serial, save. If you changed your URL while using the plugin it might be registered to the wrong URL. Otherwise, simply login to the store and try to download and reinstall it again. It works for everyone, so it should work for you too. If you want more help, again, please contact me directly. Please remember: I am extremely willing to help you. But please make a step towards me ??