update error – hosed site

Hi,

Please disable the browser/os/device option in my plugin, it seems that there are some issues there. This was working fine with my testings, I will try to find out what circumstances causes the issue.

Thanks,
Thomas Geiger

Same here…updated the plugin and my site went down. Deactivated the plugin and site came back.

Hi,

Thanks, as I mentioned above, the browser/os/device tracking seems to have some sort of issue, until I find out what could cause this problem, please activate the plugin AND deactivate this option.

This already resolved the issue for other users.

Thomas

Hi there my site https://www.subodhgupta.com is also down.

The bigger problem is that I can’t even access my site backend.

Can anybody please suggest how do I access my site backend for example https://www.subodhgupta.com/wp-admin/

I can’t even access my site now?

Thanks for your time

Kind regards
Subodh Gupta

Hi Everyone,

It turned out that this is not a bug.
You are using a hosting that uses an old version of PHP. PHP is a mandatory part of your hosting which runs your WordPress sites.

PHP 5.4 is required to use the device/os/browser feature if the plugin.
If you see the error message above, you are using an old and outdated version of PHP.

Please contact your hosting provider and ask for an upgrade. Sometimes this can be done on the control panel of your hosting.

I will include a warning message in the plugin but this is not something that needs any fix.

I hope you understand this and I also hope that you will be able to discuss this with your hosting.

Have a great day,
Thomas Geiger

Thanks Thomas – we’re now in process of changing our PHP version from 5.3 to 5.4 and will let you know if this works.

Great to hear that!
Please keep me updated as you are moving forward.

Same here – updating PHP to 5.6 fixed the problem

That is great too!

I also have to apologize from everyone as I should have added a check into the code to prevent such issues. I will do my best to prevent such events in future releases.

Actually this is not resolved for our sites. I activated the plugin on the website I really need it on – three pages are working, the other main pages are not working and still getting the same error. [NOTE: this is with Browser/OS/Device options enabled]
Parse error: syntax error, unexpected T_USE, expecting T_FUNCTION in /home/content/65/5274565/html/uransoft/wp-content/plugins/duracelltomi-google-tag-manager/integration/whichbrowser/src/Parser.php on line 9

I activated the plugin on another site so you can see the issue:
https://uransoftware.com/

We are now running PHP version: 5.4.19 (you can verify this here as I added a page to show the current PHP version: https://uransoftware.com/phpversion.php

I will add that this issue is intermittent so you will need to navigate back and forth between pages to get the error. I have tried it on three browsers – Firefox 48.0, Chrome 52.2 and Safari 9.1.1. There are varying and inconsistent results…

• The homepage will display without error but when you navigate to other pages (using the navigation menu) some give the original PHP error.
• When navigating back to the homepage that page again can gives an error
• Using the back arrow usually opens the page that is working
• Pages are working but when you click on the upper left site name to go back to the homepage then the homepage gives the PHP error. After this even the back arrow key will show the error on a page that previously displayed without error. Refreshing this page sometimes works

Although the plugin may work with a later version of PHP GoDaddy shared hosting only offers up to 5.4.19.

Disabling the Browser/OS/Device options works but I have not disabled the options on uransoftware.com if you want to take a look.

Thanks for the explanation, I will have a look at this now.

Could you contact me on duracelltomi.com?
I would like to send you some patches to my plugin just to see some more details around this error message.

I tried to send a message on the contact page but it just kept spinning and didn’t seem to go through.

If you give me your email address I will be happy to contact you.

It is duracelltomi _at_ gmail

This issue is now resolved for me – all three sites are no longer displaying errors. Might be that the GoDaddy PHP update took awhile to filter through, as unlikely as this sounds. So for anyone else updating their PHP in GoDaddy – just wait 24 hours to check the site again.

Thanks for the great support for this plugin – I really appreciate it because it makes it so much easier to use GTM.