update error

Hi @nataliactivex,

thank you for contacting us. We need more detailed information about your store to find and replicate the issue.

Can you send us the following data?
– WooCommerce plugin version
– WordPress version
– your theme
– link to your store

All that information will help us to check the issue and respond faster.

Kind regards,

– WooCommerce plugin version: 6.7.0
– WordPress version: 6.1.1
– your theme: Brator Child
– link to your store: https://prestipecas.com/

Hi @nataliactivex,

thank you for additional information. Since we do not reproduce this error in our test environment, I will be grateful for testing the mechanism on the default WooCommerce theme – Storefront.

It will allow us to rule out a possible conflict with the currently used theme.

Please install and enable Storefront and see if the problem persists. Storefront Theme can be installed from the admin panel:
Appearance> Themes> Add New

If you have any additional questions, feel free to ask me.

Kind regards,

I updated all the plugins and it still doesn’t update at checkout.

It only updates the shipping value if I refresh the page with F5, otherwise it doesn’t change

Hi @nataliactivex,

did you check this on the Storefront theme? Simply updating the plugins may not help. I would like to rule out theme conflict to find a solution to your problem.

Another way is to see if the problem also occurs when our plugin is deactivated. You can test add two Flat Rate shipping methods (WooCommerce default shipping), disable our plugin and see if the problem still occurs. This will allow you to determine if it is definitely a problem with our plugin.

I would appreciate your testing. Unfortunately, I can’t replicate the problem and test it myself.

If you have any additional questions, feel free to ask me.

Kind regards,

Thank you, its a problem with the theme.

Thank you for the confirmation @nataliactivex.

I’m marking this topic as resolved for now. If you’d like to ask about anything else – please open a new thread.

Kind regards,
Piotrek