Update error

What is the error message you have seen?

1) when I tried to update the plugin it gave an error that I don’t have the login.

2) so when I go to reinstall it just says that it failed to update, but I can activate the plugin.

3) when I go to backup the last messages are these:

3346.254 (11) Zip: backup_2022-04-25-1504_UNEBRASIL_7f412818cce9-uploads.zip.tmp: 1200 files added (on-disk size: 69504.3 KB)
3346.254 (11) Adding batch to zip file (UpdraftPlus_ZipArchive): over 41 MB added on this batch (48.5 MB, 4954 files batched, 520 (520) added so far); re-opening (prior size: 69504.3 KB)
3537.812 (12) Opened log file at time: Mon, 25 Apr 2022 16:03:51 +0000 on https://unebrasil.com.br
3537.813 (12) UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.22.11 WP: 5.9.3 PHP: 8.0.17 (cgi-fcgi, Linux h56.servidorhh.com 4.18.0-348.12.2.lve.el8.x86_64 #1 SMP Mon Jan 24 07:29:58 EST 2022 x86_64) MySQL: 8.0.28-cll-lve (max packet size=268435456) WPLANG: pt_PT Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 196M (used: 66.7M | 67.9M) multisite: N openssl: OpenSSL 1.1.1k FIPS 25 Mar 2021 mcrypt: N LANG: ZipArchive::addFile: Y
3537.871 (12) Free space on disk containing Updraft’s temporary directory: 2300891.9 MB
3537.872 (12) Requesting backup semaphore lock (7f412818cce9)
3537.873 (12) [Info] Lock (updraft_lock_7f412818cce9, wpye_options) acquired
3537.873 (12) Backup run: resumption=12, nonce=7f412818cce9, file_nonce=7f412818cce9 begun at=1650899094 (3537s ago), job type=backup
3537.874 (12) [Updraftplus] The backup is being aborted for a repeated failure to progress.
3537.874 (12) An error condition has occurred for the first time during this job
3537.874 (12) [Info] Lock option (updraft_lock_7f412818cce9, wpye_options) released
3537.875 (12) No email will/can be sent – the user has not configured an email address.
3537.875 (12) A tentativa de backup terminou, aparentemente sem sucesso

3537.813 (12) UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.22.11 WP: 5.9.3 PHP: 8.0.17 (cgi-fcgi, Linux h56.servidorhh.com 4.18.0-348.12.2.lve.el8.x86_64 #1 SMP Mon Jan 24 07:29:58 EST 2022 x86_64) MySQL: 8.0.28-cll-lve (max packet size=268435456) WPLANG: pt_PT Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 196M (used: 66.7M | 67.9M) multisite: N openssl: OpenSSL 1.1.1k FIPS 25 Mar 2021 mcrypt: N LANG: ZipArchive::addFile: Y
3537.871 (12) Free space on disk containing Updraft’s temporary directory: 2300891.9 MB
3537.872 (12) Requesting backup semaphore lock (7f412818cce9)
3537.873 (12) [Info] Lock (updraft_lock_7f412818cce9, wpye_options) acquired
3537.873 (12) Backup run: resumption=12, nonce=7f412818cce9, file_nonce=7f412818cce9 begun at=1650899094 (3537s ago), job type=backup
3537.874 (12) [Updraftplus] The backup is being aborted for a repeated failure to progress.
3537.874 (12) An error condition has occurred for the first time during this job
3537.874 (12) [Info] Lock option (updraft_lock_7f412818cce9, wpye_options) released
3537.875 (12) No email will/can be sent – the user has not configured an email address.
3537.875 (12) A tentativa de backup terminou, aparentemente sem sucesso`

OBS: When this was happening before I activated the plugin too, I take care of other sites and on them it is normal, only this one is showing that.

Please post the full and exact wording of the error messages you are seeing, and a link to the full backup log file (using pastebin.com).

David

there: https://pastebin.com/4S5bqsyn

thanks for support me David

Hi,

The backup log shows that it has been timed out or killed off.

Could you try to reduce the backup archive split size? This will split the backup into smaller, more manageable files.

To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 50Mb save your settings and run a new process.

Do you still get the same result?

Kind Regards,
Bryle

Gives the error again, the log file is: https://pastebin.com/7btwRkDt

I believe that I have an update problem, because even if I delete the plugin and the folder on the server, when I install it, it comes as if there is some data left on the site.

how can i erase pluggim and all data completely? so I reinstall it from scratch.

the print when i istalled: https://postimg.cc/gallery/Tmd21tP

did you understand? It’s just that I’m using the translator to speak.

But before that, the plugin gave an update error, so now I can’t install it from scratch, it already comes with the old data even though I deleted the plugin, I need to remove all the data from it to try to install it again.

Because when I go to install it, it comes as if I had updated. Adding the remains of the plugin file that is inside the site. I was back to see the updraft table to delete in phpadmin and I didn’t find it.

Hi,

Can you try to increase your server I/O limit, maximum_execution_time and site memory? As it shows that the process still gets timed out or killed off partway. It could mean that the server limit has been exhausted.

Thanks,
Bryle

Hello, can you please explain to me why in the update the error? As I said it’s been a while since it gave an error when installing and when updating too, now when I went to update to do the procedure that said the site went down, this appeared:

https://postimg.cc/qt6WGcVJ%5D%5Bimg%5Dhttps://i.postimg.cc/qt6WGcVJ/quando-eu-fui-atualizar-unebrasil.png

https://postimg.cc/FYB2cW6C%5D%5Bimg%5Dhttps://i.postimg.cc/FYB2cW6C/quando-eu-fui-atualizar-unebrasil-2.png