Update creating unwanted arrow icon in hundreds of instances

  • Resolved invest0r7

    (@invest0r7)


    7 years, 2 months ago

    We have hundreds of websites that use a default bare bones setup of shareaholic, and with the latest update, we are now seeing an unwanted image of an arrow show up everywhere to the left of the buttons:

    2017-12-14_2339

    As you can see the styling is very bad. Can you please make that arrow be OFF by default so we don’t have hundreds of goofy looking share buttons on all our websites? I have no idea why you’d turn something like this on all of the sudden.

    As far as I can tell our only solution is to manually login to the Shareaholic website for each individual site and turn that arrow icon off. It should not be on by default.

    This is very frustrating because this is the second time you guys have implemented something on an update that adds something unwanted. A while back you implemented floating share buttons to where they are on by default, and again, the only way to turn them off is logging into the Shareaholic website. I started a thread then, and you said you’d be working on making a way to turn the floating share buttons off within the WP admin panel, but as far as I can see that never happened.

    Please reconsider how you approach updating. Nothing in your updates should alter the look of already-existing websites.

    Can you at least turn that arrow image off by default?

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support shareaholic_tucker

    (@tuckerrosebrock)

    @invest0r7 – Thanks for reaching out, and my sincerest apologies for the trouble here! We did roll out a brand new feature allowing users to customize and edit their own Share Button headlines (including the arrow style) a little over a week ago, and this behavior seems to be related to that new feature.

    That being said, this is certainly not the intended behavior of the app, and we’re looking into this as we speak. If you could, would you mind giving me an example URL of one of your posts or pages where you saw these arrows appear? That’ll be a huge help in enabling us to get to the bottom of this quickly!

    Thank you, and my apologies for the inconvenience again.

    Thread Starter invest0r7

    (@invest0r7)

    Yes, you can see what I mean here.

    This is where the arrow needs to be off by default:
    https://www.screencast.com/t/wqyqkMSy9
    https://www.screencast.com/t/9MjJBslZK5E

    Can you let me know on this? Hundreds of our sites look funky right now because of this. Thank you.

    Plugin Support shareaholic_tucker

    (@tuckerrosebrock)

    @invest0r7 – thanks so much for that update, and sorry for the delay here. It took some time to figure out what was going on, as it looks like – at least in the example page provided (mybabychase.com/blog) – Shareaholic is not installed through the plugin, but possibly either built right into the theme by the theme maker.

    What this means is that all the share button locations are using some strange, unusual code that doesn’t have any of the standard identifying attributes for the share buttons (data-app-id, data-app-id-name, etc), and all of the appearance styling is done through custom CSS, rather than through the plugin or the Shareaholic.com UI.

    It looks like the previously existing Header text was all hidden through Custom CSS, meaning the header was always enabled for the share buttons on that particular site. When we moved to our new customizable headers, we saw the user had the Header text enabled and applied the default settings to their share buttons – this included the arrow. If the Header image had already been disabled through the plugin or the Shareaholic.com UI, the arrows would not have appeared.

    The easiest way to fix this would likely be to just add a custom CSS rule to the theme’s stylesheet that will hide the arrow, since all the other appearance settings are managed through custom CSS anyway. The rule would look something like this:

    .shareaholic-share-arrow {
  display: none;
}

    I am sorry for this trouble, but I hope this helps explain what’s going on here. In this particular situation, it’s not clear how we could have prevented this since the theme was using custom CSS to manage the appearance, not any of our plugin settings – so we were just following the existing settings the user had applied already to their site.

    Please let me know if you have any questions, or if there’s anything else we can do for you!

Viewing 3 replies - 1 through 3 (of 3 total)
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