Update crashed my site

  • Resolved artattitudes84

    (@artattitudes84)


    1 year, 7 months ago

    Just updated the theme, but now I get a message with a Fatal Error?

    Anyone knows how I can fix this?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello @artattitudes84

    We’re sorry to hear that you’re experiencing a fatal error on your website. We understand how frustrating that can be.

    To help you with this issue, we’ll need more information about your website’s configuration and settings. We suggest that you send us an email at [email protected] with details about the error, any recent changes you’ve made to your website, and your website’s URL.

    Please mention this forum thread in your email, so we can quickly identify the issue and provide you with the right solution.

    Thank you for contacting us, and we look forward to assisting you with this issue soon.

    Thread Starter artattitudes84

    (@artattitudes84)

    Hi,

    Thanks for your quick reply. I have just used my backup to recreate the site, and tried updating again, and now it works.

    Hi @artattitudes84, sorry for the delay.

    Thank you for the update and good to know that it is working as expected.

    Please mark this thread as Resolved and feel free to start a new thread if there is anything else related to Astra we can help you with.

    Kind regards,
    Herman ??

    Thread Starter artattitudes84

    (@artattitudes84)

    Resolved

Viewing 4 replies - 1 through 4 (of 4 total)
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