• Resolved vinz99

    (@vinz99)


    Hi, The plugin is conflicting with elementor and Youtube videos since last update. Youtube consent is ticked on the wizard so not sure where the problem comes from

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support jarnovos

    (@jarnovos)

    Hello @vinz99,

    While I don’t see the Complianz plugin activated on your website, does your question concern the ‘main’ Complianz plugin, instead of the Terms and Conditions add-on?

    If you can re-activate the Complianz plugin (and deactivate the other consent tool, to avoid potential conflicts when two tools are performing similar actions), clear cache in the SG Optimizer and let us know once done, we would be happy to take a look at the current behavior.

    Let us know if there are any updates regarding the matter!

    Kind regards, Jarno

    Thread Starter vinz99

    (@vinz99)

    Hi Jarno,

    I have reactivated it. Let me know when you had a look!

    Thanks!

    Plugin Support jarnovos

    (@jarnovos)

    Hi @vinz99,

    I see. Could you give this a try without the “SG Optimizer” functionalities activated on the site, so that we can determine whether the issue persists without the optimizations from that plugin?

    Kind regards, Jarno

    Thread Starter vinz99

    (@vinz99)

    Hello @jarnovos

    I have deactivated SG optimizer

    Regards, Vincent

    Plugin Support jarnovos

    (@jarnovos)

    Hi @vinz99,

    Could you try it without the Image Overlay on the Elementor Video?

    I expect this may be the cause of the issue, and as Complianz will take the thumbnail from your video to add it as placeholder as well, the impact on your layout would be very minimal.

    Let me know if that works for you!

    Kind regards, Jarno

Viewing 5 replies - 1 through 5 (of 5 total)
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