Update Bugs

  • Resolved jeffnschofield

    (@jeffnschofield)


    5 years, 7 months ago

    After updating the plugin I have two Support icons when enabled that slide out and 4 extra icons under the control panel, announcements, downloads, FAQ’s and knowledge base. I have the free version. How do I remove the extra options and have only 1 support icon?

    Thanks,
    Jeff

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author JoomSky

    (@rabilal)

    Hi,

    Apply these fixes.

    To remove double icon.
    Edit ../wp-content/plugins/js-support-ticket/js-support-ticket.php
    line: 668
    Find
    $jssupportticket = new jssupportticket();

    Replace with
    //$jssupportticket = new jssupportticket();

    Fix icon at front-end.
    Run these queries, replace wp_ with your database prefix (if different).
    UPDATE wp_js_ticket_config SET configvalue = ‘2’ WHERE wp_js_ticket_config.configname = ‘cplink_announcements_user’;
    UPDATE wp_js_ticket_config SET configvalue = ‘2’ WHERE wp_js_ticket_config.configname = ‘cplink_faqs_user’;
    UPDATE wp_js_ticket_config SET configvalue = ‘2’ WHERE wp_js_ticket_config.configname = ‘cplink_downloads_user’;
    UPDATE wp_js_ticket_config SET configvalue = ‘2’ WHERE wp_js_ticket_config.configname = ‘cplink_knowledgebase_user’;

    Regards,
    JS Held Desk Team

Viewing 1 replies (of 1 total)
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