Update breaks images

I’m getting this too. I foolishly deleted my entire media library before reverting the update. Now I’ve got a bucket full of images and an empty media library. The saving grace is that because the plugin didn’t delete the files from the bucket, after reverting the plugin the images work again.

It looks like an easy fix. If they decode the url it comes out as ?resize=256,258 which works like a charm.

Could you post your diagnostic info here so we can try and replicate. Is it a plugin adding the resize query string?

Did you update woocommerce at the same time by any chance?

I am getting the same exact error after updating the plugin all of a sudden none of my pictures show up

@threesiz – Could you post your diagnostic info here so we can try and replicate. Can you post a URL of a broken image please.

here is a broken image

https://i1.wp.com/d1fcgpfixwt2dp.cloudfront.net/wp-content/uploads/2015/10/25221632/photo-1421757295538-9c80958e75b0.jpeg%3Fresize%3D4133%252C2745

im not really sure how to get my diagnostic info

if i remove the freesize string at the end the image loads

If you go to AWS > S3 and CloudFront > Support tab, you can download the diagnostic log

site_url(): https://webakedesign.com
home_url(): https://webakedesign.com
Database Name: dbxxxxxx_xxxxxx
Table Prefix: xxxx_
WordPress: 4.3.1 Multisite
Web Server: Apache/2.2.22
PHP: 5.3.29
MySQL: 5.1.72-rel14.10
ext/mysqli: no
PHP Memory Limit: 256M
WP Memory Limit: 64M
Blocked External HTTP Requests: None
WP Locale: en_US
Debug Mode: No
WP Max Upload Size: 59 MB
PHP Time Limit: 300
PHP Error Log:
WP Cron: Enabled
fsockopen: Enabled
OpenSSL: OpenSSL 0.9.8o 01 Jun 2010
cURL: Enabled
Zlib Compression: Enabled
PHP GD: bundled (2.1.0 compatible)
Imagick: Disabled

Media Files: 540
Media Files on S3: 538
Number of Image Sizes: 11

Bucket: wbdcontent
Region: us-west-2
Copy Files to S3: On
Rewrite File URLs: On

URL Preview: https://d1fcgpfixwt2dp.cloudfront.net/wp?content/uploads/2015/10/27162201/photo.jpg

Domain: cloudfront
Enable Path: On
Custom Path: wp-content/uploads/
Use Year/Month: On
SSL: request
Remove Files From Server: On
Object Versioning: On
Far Future Expiration Header: Off
Copy HiDPI (@2x) Images: On

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Thanks for that, it looks like it is a conflict with Jetpacks Photon module. The images that are broken, are they featured images, images in post content, slider images or something else?

my site only has background images and a featured images neither of them are showing. I will attempt to disable photon as i don’t use it it was enabled by default on jetpack and update here.

Iain Poulson you were absolutely correct that fixed the issue. Thank you very much.

I’m having the same problem using the latest version of jetpack with photon activated, it simply breaks the image url’s and the images stop’s working. Is there anyway of make it work still using photon ? Any suggestions ?