• Resolved yleb

    (@yleb)


    Hello,
    I updated the plugin to 4.0.11 and it does not seem to work correctly:
    it has quadrupled the number of users and creates forms and campaigns all by itself …
    How can I do ?
    Sincerely – Yves

    • This topic was modified 5 years, 12 months ago by yleb.

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Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter yleb

    (@yleb)

    it’s ok I rebuilt everything

    Plugin Author Icegram

    (@icegram)

    Hi @yleb ,

    Thank you for your update.
    Is your issue solved now?

    Thread Starter yleb

    (@yleb)

    Hi, thanks for reply
    Yes all work fine

    Hi, could you let me know how you solved it.
    I am facing the same issue.

    Thanks, in advance!

    Thread Starter yleb

    (@yleb)

    @stratosn Hi, you have to select list by list in audience and then “move to list” and apply -> for example ( list1, list2… ) select list1 -> “move to list” -> list1 -> “apply”

    Thread Starter yleb

    (@yleb)

    then remove forms and campaigns..

    Thanks, a lot for the prompt response!

    Unfortunately, it has already managed to create around 7000 lists (where my lists were only 5)
    So, first I need to delete them.

    I could be emptying everything within the database, but I need to keep the forms and subscriptions.

    Any help would be much appreciated.

    Thread Starter yleb

    (@yleb)

    in the list column, how many items per name?

    There are only 4 shown (repetition of the same list), but probably there are some thousands per user. When I try to edit a user, the screen does not manage to load.

    Thread Starter yleb

    (@yleb)

    for me it was the same .. I did just as I said above and everything is back in order
    after which I deleted and redid forms and campaigns

    Thanks.
    I had to empty all database tables of the plugin and then assign all subscribers one-by-one.

    Unfortunately, I had to go through the emails received after subscriptions to re-assign.

Viewing 11 replies - 1 through 11 (of 11 total)
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