Update 3.1.11 problem

Could you please describe the problem more accurately and specify with which version you can or cannot do that.

If your site you have a support agent or manager for example
you are the administrator and you try to assign a ticket to the support manager or agent
When you select the ticket and looking at the list of support staff to assign to another person only see the name of the administrator to assign no other agents
If you go to Advanced and check the box for the support agent can view the ticket this sees it but appears only assigned to the administration because you can not change
If you assign a support agent in the old version 3.1.9 and upgrade to 3.1.11 assigned appears in the current version, but if you respond to a ticket assigned automatically lose of assign and this is assigned to the administrator

This began to happen in version 3.1.11 on older versions not have this problem.

Right now i can assign another support agent but when this agent make a reply the ticket is assigned to the administrator in support staff
then the admin need assign one more time the support staff to the same support agent.

you have idea how the support agent not lose the assign when he make a reply

That sounds like a weird issue. Could you possible record a screencast so that I see what happens?

Tomorrow after my job i make a video and put the link her
thanks for answering

This is the problem in video

Thanks for the video. Makes things much clearer. I will be investigating this issue asap.

Hello Julie maybe the plugin have a problem but i unistall the plugin after make the sweep with another plugin.
install one more time awesome support and now work perfect maybe is magic lol .

Heh. Sometime weird things happen. As long as the magic is there we’re good ??