• Resolved rgdebree

    (@rgdebree)


    After updating Elementor 3.1.0 tot 3.1.1 I got a message: 500 internal server Error. Then the Screen went on Under Construction and I could not get back to WordPress. It took a 10 Minutes before I could log in again on WordPress. But then the Whole Elementor plugin was removed. The site only could be recoverd with a bakup up. But updating Elementor 3.1.1 does not work.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi,

    You can rollback to older versions like, 3.0.9. It worked for me with my developing website.

    This function can you find in your dashboard, under Elementor -> Tools -> Version check -> select 3.0.x > Click on the button: Install v3.0.x again

    Or in Dutch: Elementor -> Extra -> Versiecontrole.
    Selecteer een versie lager en klik op de knop Installeer v.3.0.x opnieuw.

    Good luck / succes!

    – Bas

    Hi,

    Thank you for contacting us.

    Please try and check a few of the causes linked here, such as checking your allocated server storage.

    To investigate this further, we will need to take a look at your PHP error logs, attainable from your hosting provider’s side. Your Elementor System Info file may assist in clarifying the causing factor as well if you can add it to your reply.

    Also, make sure your WP site meets the basic requirements recommended for Elementor. You can check this in your WP Dashboard > Elementor > System Info. If needed, you can kindly ask your hosting provider to make eventual necessary changes for you: https://docs.elementor.com/article/38-requirements

    Regards,

    Gil

    • This reply was modified 4 years, 1 month ago by gilt.
    Thread Starter rgdebree

    (@rgdebree)

    In the Meantime I made a backup with All-in-One to my local Flywheel. There I made an update on Elementor 3.3.1 and it succeeded. Next Step was an Import to my website server. Everything is working now.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Update 3.1.1. Crashes’ is closed to new replies.