Unwanted multiple “ADD TO CART” elements showing up

  • webei

    (@webei)


    5 months ago

    When I create a new product page, I see multiple “ADD TO CART” elements. There should only be one. I’ve tried everything including creating custom CSS that makes the page only have one “ADD TO CART” element but that doesn’t work either. I tried duplicating another existing product page with only one “ADD TO CART” element and that works at first. But after a few edits, it defaults back to 3 elements. It doesn’t seem to be browser specific either. Here’s a system status report: https://iflyei.com/wp-content/uploads/SystemStatusReport_iflyei.com_2024-06-25T15-33-51.txt I am grateful for any help on fixing this problem! Thank you, Gregoire

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey there, @webei! Thanks for contacting us. I’m happy to help you.

    It is possible a plugin is adding this to the site.

    Can you please deactivate WooCommerce added to cart popup (Ajax): by XootiX – 1.7 and check if the issue persists?

    If it does, please let us know so we can share the steps for a full conflict test to check.

    Also, I see your database is outdated. This can cause a lot of issues on the website.

    Please update it by either following the warning message a the top of the page on WooCommerce area of the dashboard or going to WooCommerce > Status > Tools > Update Database.

    Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter webei

    (@webei)

    Hello @carolm29,

    Thank you for your quick response. I deactivated the “added to cart popup (Ajax): by XootiX – 1.7.” But that made no difference. And I’m updating the woocommerce database. So far the issue persists. Can you share with me steps for a full conflict test to check for the issue?

    Thank you,

    WebEI

    Hey, @webei!

    Thank you for trying, and sure, I’ll share them below.

    To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

    If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

    — Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

    — It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

    You can find more about this in this guide.

    Please let us know about your findings.

    Have a wonderful day!

Viewing 3 replies - 1 through 3 (of 3 total)
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