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  • Resolved EmbalmSkincare

    (@embalmskincare)


    8 years, 6 months ago

    hi there,

    Great plugin, thanks so much!

    I would like to be able to send automated emails based on specific products that have been purchased.

    So basically, when product x has been purchased I want a “how to use product x” email to be send.

    I found where to add the tag (ActiveCampaign Tag) but I’m not familiar with tags.

    Can you please advise how the tag should look like so that it will work?

    In the screenshot of your plugin it says “Purchased – Home Learning”

    So if I have a product that’s called Body Lotion, would I just need to enter “Purchased – Body Lotion”???

    Thanks in advance and warmest regards,
    Mel

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  • Plugin Author mtreherne

    (@mtreherne)

    Hi Mel,

    Sorry for taking a while to get back to you. I should get notified of support threads but I seem to have missed a couple. So I’m catching up now.

    You may well have resolved this for yourself by now.

    On each product you can specify a tag. The tag can be whatever you wish. I would suggest that it individually identifies the product, or perhaps a group of products (depending on how you wish to use the tag in ActiveCampaign). If you have got this setup already and the tags are appearing in ActiveCampaign then you are pretty much done with the configuration of WC-AC-Hook.

    After this you will need to setup ‘Automations’ within ActiveCampaign to do certain things when the tags are created (or removed) i.e. send an email. This is a whole subject in its own right. While I’m happy to point you in the right direction, I can’t really provide support on how to write ‘Automations’. You’ll need to get a basic understanding from the ActiveCampaign help/support material on this topic.

    Anyway let me know where you have got to in the configuration, and if I can be of any help then of course I will try.

    Regards,
    Matt

Viewing 1 replies (of 1 total)
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