Unsupported get request

  • Resolved mlerley

    (@mlerley)


    6 years, 11 months ago

    I have correctly set up the plugin with my app id and secret. It works fine for a while but after some time (not sure – probably a day) it stops working and gives the unsupported get request error. If I go to the options page and just click ‘save’ it starts working again… thoughts?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter mlerley

    (@mlerley)

    Actually it’s more like 3 hours. It has reverted again since I fixed it just after posting the above. The exact message is:

    [“error”,”Unsupported get request. Object with ID ‘104800520306274’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api”]

    Plugin Contributor WD Support

    (@wdsupport)

    Hi,

    Have you added some restrictions to the page/group?

    Please make sure the page doesn’t have age or country restrictions, and the group has to be public.

    Unfortunately, Facebook API does not provide data for restricted pages or closed/secret groups, and the plugin cannot control this.

    Thanks! Have a wonderful day!

    Thread Starter mlerley

    (@mlerley)

    The page is fully public. There are no restrictions.

    https://www.facebook.com/Thriftocrat/

    Country Restrictions: Page is visible to everyone.
    Age Restrictions: Page is shown to everyone.

    As I mentioned, it works fine for a little while and then stops.

    Plugin Contributor WD Support

    (@wdsupport)

    Hi,

    We are terribly sorry for the inconvenience.

    Could we have a closer look at the described issues? Please contact our support team using the following email address: [email protected]

    Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

    Thanks. Have a nice day.

    I am having the same issues exactly as mlerley is having. The facebook id is not being recognized. My front page looks like it has been put into an IFRAME.
    If I disable the plugin, everything is fine. Tested this repeatedly, definitely this plugin.
    Website: https://www.bayislandnews.com.au

    Plugin Contributor WD Support

    (@wdsupport)

    Hi,

    @rabieskit could you please contact our support team by using the following email address: [email protected]. We will take a closer look at the issue and try to provide the solution in a possible shortest timeframe.

    Thanks. Have a nice day.

Viewing 6 replies - 1 through 6 (of 6 total)
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