Unsubscribes existing contacts automatically when making a purchase

Other occurrences of this same problem and claims that it has been resolved:

1. https://github.com/mailchimp/mc-woocommerce/issues/89
2. https://github.com/mailchimp/mc-woocommerce/issues/138
3. https://github.com/mailchimp/mc-woocommerce/issues/140

The steps to replicate this problem is exactly as listed in Issue 138 above:

Steps to replicate:

1. Register a test user for the site and subscribe during registration
2. Verify user exists in Mailchimp, and verify their status as subscribed
3. Add a product to cart, go through checkout process
4. During checkout, uncheck the “opt-in checkbox”
5. Complete purchase transaction
6. Wait 5 min
7. Check Mailchimp: User switched to Transactional

Hey there @sandeld

Thanks for your post. This is behavior that we are certainly tracking internally as we have noticed it start to crop up again. It hasn’t quite made its way to a public Github issue yet from our internal tracking, though you are more than welcome to post on the Github to get things logged there if you like.

I appreciate the comprehensive information here. The only thing we’d need from here is a copy of the WooCommerce System Status Report. If you could copy and paste this here I’d be glad to log it here on our end of things as our developers continue investigating this.

I’m sorry for the inconvenience. I imagine this issue is far from ideal especially during the holiday rush. I’ll definitely keep an eye out for your reply.

Thanks,
Malachite

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What is a typical response time for such a major failure like this? I can’t imagine how many people it’s affecting.

Thanks for that information @sandeld. I’ve passed this case along to our developers as they continue investigating the situation.

I’m afraid I can’t speak to a firm ETA on this issue. That said, if you want to check in for updates, you’re more than welcome. Additionally, you can monitor ongoing issues on the plugin’s Github page here.

Feel free to let me know if you have any questions.
– Malachite

Holy…. this is shocking. Please retract this plugin immediately! You’ve been made aware of this issue numerous times, and for you to not resolve this – but simply to keep jeopardizing (and actually damaging) your customer’s most valuable data – is reckless beyond belief. Again, please retract this plugin, and then contact the 30.000+ customers who are using this without knowing their most valuable subscribers have likely been lost, and resolve it.

And no, just abandoning support in here on Jan 1st doesn’t constitute a solution – you broke things, so now you definitely need to fix them.

I new realize that has been happening for a few weeks — someone buys something on my site and is then is essentially barred from receiving my newsletter, getting a “This person is only eligible for transactional emails” tag. Worse, I can’t edit them: there’s no edit button that allows me to change them back. And worse still, if the person tries to resubscribe to the newsletter (on my site, via the plugin), they’re told they are already subscribed. Which they are….but aren’t!

This is a significant and urgent problem. Please post a fix or workaround promptly!

Any update? I don’t think your dedicated users will let this go away without some better answers as shown in this thread.

Hey @aand @paulreali and @sandeld

I’m afraid I don’t have any updates to provide at this time. Our developers are continuing to investigate the situation. I can pass along new cases to our team internally with a copy of the WooCommerce System Status Report.

Although the forums are no longer being monitored for new support inquiries, you can look for updates to this particular issue or post new issues directly to the plugin Github page here: https://github.com/mailchimp/mc-woocommerce/issues

I can imagine that this is far from ideal, though unfortunately I can’t speak to any timeline on when to expect a fix to be pushed for this issue.

If you have questions moving forward in the meantime, I would recommend reaching out to MailChimp Support or the plugin’s Github page.

Thanks,
Malachite

1. Retract this plugin

2. Fix the broken unsubscribes for all your 30.000+ plugin users. You’re doing real damage to their business, you’re fully aware of it, and you’ve failed to do anything to resolve it for 11+ months, and you even keep offering it, which is nothing short of a scandal.

3. @mcsupport your case-by-case suggestion is frankly offensive. As the person to reply to my original post 11 months back (“leaving the “Subscribe to list” checkbox unchecked will not affect that person’s subscription to the list in any way”), you’ve had a key role in this, and you’ve catastrophically failed to resolve anything. Please step up and resolve this, by getting this plugin retracted, and restoring your customer’s lost subscribers.

Again, a brief timeline:

A. You’ve offered this plugin for at LEAST 11 months with a critical flaw without resolving it

B. Time after time, you’ve been made aware of how critical this issue is for your customers

C. You’ve shown a shocking disregard for the data your customers and users have entrusted you, even after being made aware of the severity

D. You’ve never done anything proactively to bring back the lost subscribers

E. You’ve completely failed your responsibility in properly investigating and resolving this issue yourself, instead asking for case-by-case reports from users (users who are unaware that their subscriber base is slowly eroding)

F. You’ve not told any of your 30.000+ users that they have likely been affected by this ongoing flaw

G. amazingly, you’re STILL offering this plugin with the same critical flaw.

Retract this plugin, and fix the issue for your users.

• This reply was modified 6 years, 10 months ago by aand.

Hey everyone,

I wanted to follow up on this issue. Our developers have released an update to the plugin to address this issue. I would recommend upgrading to the newest version of the plugin, version 2.1.3.

If you see any new or similar issues crop up, please let our team know by creating anew post directly to the Github Issues page here: https://github.com/mailchimp/mc-woocommerce/issues or by contacting the MailChimp Support Team here: https://kb.mailchimp.com/accounts/management/mailchimp-support-options.

I apologize for the inconvenience this has caused. Thank you all for your patience and diligence in raising awareness for this issue.

Thank you,
Malachite