Unsubscribe users when they have asked to unsubscribe – still being sent emails

  • Resolved thetoolman123

    (@thetoolman123)


    3 years, 8 months ago

    Hi there,

    I am having several users say that they are still receiving emails after subscribing.

    I currently have around 5 lists of 2000 users in. I have done this to break up the sending of emails so they go in batches rather than in one go and causing the website to time out.

    I have noticed that if a user unsubscribes and there are still emails in the queue/in the reports section, that they are still receiving some emails.

    Is there a way to stop this happening?

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor kishanranawat

    (@kishanranawat)

    Hi there,

    Thanks for reporting this issue to us.

    Currently, we are looking into it and will try to fix it in the upcoming release.

    Will let you know when this gets released.

    Thank you for your coordination & understanding.

    Thread Starter thetoolman123

    (@thetoolman123)

    Hi,

    Thanks for the reply.

    Please do look into this ASAP as it is a violation of privacy/GDPR when users unsubscribe and are then still receiving emails.

    Do you know when it is likely to be fixed?

    Plugin Contributor kishanranawat

    (@kishanranawat)

    Hi there,

    Yes, we have understood your concerns regarding privacy and GDPR.

    Therefore we are working on this issue on a priority basis and it should be fixed in the next release which is scheduled before the upcoming weekend.

    Thank you.

    • This reply was modified 3 years, 8 months ago by kishanranawat.
    Plugin Contributor kishanranawat

    (@kishanranawat)

    Hi there,

    Thanks for your patience and coordination.

    We have fixed this issue and have released a new version 4.7.6 with the fix.

    Please update to the latest version and let us know how it goes.

    Thread Starter thetoolman123

    (@thetoolman123)

    Hi there,

    Thank you for updating me with this. I had another customer experience this issue but have updated them with your update.

    I appreciate you fixing this.

    Thanks once again

    Plugin Contributor kishanranawat

    (@kishanranawat)

    Hi there,

    Thanks for your response.

    Since this issue has been fixed in the latest version, I am marking this thread as resolved.

    Feel free to open a new thread if you have any further questions or face any issues.

Viewing 6 replies - 1 through 6 (of 6 total)
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