Unsubscribe Then Re-Subscribe to a Form

  • Resolved Neil_Cutcliffe

    (@neil_cutcliffe)


    7 years, 6 months ago

    Using WP ConvertKit plugin v1.3.9 I was able to unsubscribe an email from a form, then later re-subscribe that email to the same form.

    Using WP ConvertKit v1.4.6, I cannot re-subscribe an email to a form after an unsubscribe.

    I suspect this is related to the switch from ConvertKit API v2 in 1.3.9 to API v3 in 1.4.6.

    API v2 provides unsubscribe from a specific form:
    POST /forms/[id]/unsubscribe?

    API v3 provides a global unsubscribe:
    PUT /v3/unsubscribe?

    Has anybody else seen this and know if ConvertKit is going to provide an unsubscribe in API v3 that goes only to a specific form?

    Thanks,
    Neil Cutcliffe

Viewing 1 replies (of 1 total)
  • Plugin Contributor Daniel Espinoza

    (@growdev)

    Hey Neil,

    You’re correct that form specific unsubscribe is not available in v3 of the CK API.

    We’ve been encouraging customers to tag unsubscribed users with “cancelled” for example. Then the tagged customers can be filtered out, or removed.

    If you have any other questions please send them to [email protected].

    Thanks!

Viewing 1 replies (of 1 total)
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