Unsubscribe link issue

  • Hi,

    I have a problem with unsubscribe link at the bottom of email. Link is not shown in Safari browser but in Chrome it works well. Has anyone experienced the same problem with this plugin?

    Thanks in advance!

    Regards,
    Bojan.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi Bojan,

    It seems like a strange issue and we can not replicate it at our end. Can you create a support ticket via https://www.icegram.com/contact so that we may take a closer look at the issue and help you further on this?

    Best,
    Aditya Shah

    Thread Starter bojanp91

    (@bojanp91)

    Hi Aditya,

    Sorry for my late response, I was waiting for feedback from my client, because same as you I could not replicate this issue on my end. Turns out that he did not provide me accurate feedback and that the problem was not with Safari browser, problem is with iOS mail app. When you open mail in that app, unsubscribe link is not shown, if you open mail in any other mail app or browser link is shown. So if you already have any feedback regarding this issues I would really appreciate or should I create support ticket as you mentioned in your previous answer?

    Best regards,
    Bojan.

    Hi @bojanp91

    I tried to replicate the issue on IOS mail app but I was able to see the link in the app.

    If you don’t mind sharing the website’s link please share it via https://www.icegram.com/contact so that we may take a closer look.

    Best,
    Aditya Shah

Viewing 3 replies - 1 through 3 (of 3 total)
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