Unsubscribe Functionality Disabled

  • Resolved clario

    (@clario)


    3 years ago

    Hello,

    I have installed the abandoned cart plugin and it is sending emails fine with an unsubscribe link in the footer. When I click on the link I successfully get to the communication preferences page, however the checkbox with label “Account and order informationReceive important information about your orders and account.” is disabled and I can’t uncheck it.

    I can’t tell what it’s supposed to do exactly – does it unsubscribe me by email address from all future abandoned cart emails? Also, since it is stuck on ‘checked’, is it opting me into those emails, or out?

    Are the unsubscribes stored somewhere in the database so that I can check if someone has been successfully unsubscribed?

    Cheers,
    Clare

Viewing 1 replies (of 1 total)
  • Plugin Support damianmachnik

    (@damianmachnik)

    Hi @clario

    Thank you for reaching out, and sorry for any inconvenience. We are actively investigating this issue. We will resolve it in 2.0 version of Abandoned Carts, and at the same time we’ll clarify a bit better how it works, and what it does.

    Please forgive the late reply, but we had to test it out neatly.

    Have a nice day,

Viewing 1 replies (of 1 total)
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