Unsubscribe does not work with special character in URL

  • Resolved josy9

    (@josy9)


    3 years, 2 months ago

    A friend of mine is using your plugin on her website. I′m usually supporting her, whenever she has some problems.

    Today, I found a problem with your plugin, where I′m unable to solve it.

    We have configured the unsubscribe footer as described in the FAQ. It is working, in every mail the user receives an link. When clicking on the link, the user is getting to the unsubscribe web page. There the user should click on the button to unsubscribe. But once clicking on this link, the user gets forwarded to a wrong URL.

    We having a special sign in our URL. The German letter ü. So the browsers are changing the URL to something starting with xn-- and adding a special code in the end.

    It seems, that the code is generated correctly in the mail texts but not on the button to unsubscribe.

    if our URL would be: my-ürl.de
    then the links would look like
    UNSUBSCRIBE-LINK (working) is something like: xn--myrl-qzb.de/
    UNSUBSCRIBE-BUTTON (not working) is something like: xn--my14rl-8sb5771n.de

    Do you ever had this issue before? Can you help solving me the problem?

    Looking forward to hear your advise!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor kishanranawat

    (@kishanranawat)

    Hello there,

    Thank you for contacting us about your issue.

    According to what we have found in our research, emails having special characters need to be encoded using IDNA encoding. Here is more information related to how IDNA encoding works. When this encoding is applied, test@my-ürl.de gets converted and stored as [email protected] into the database.

    In our testing, the encoded emails too are working as expected and we couldn’t find any issue with the subscribe or unsubscribe process. Can you please confirm the issue once again? If it persists then we might need to debug it further. You can contact us here in that case. We would then further debug the issue.

    Hope this helps you. Let us know if you have any further queries.

    Thank you.

    Thread Starter josy9

    (@josy9)

    Hello @kishanranawat ,
    thanks for your fast reply regarding my issue!

    It seems, that I didn’t explained the problem well enough. I′m sorry for that!
    We have no issues with emails with special signs, but we have the issue, because the wordpress website url has the special sign.
    So, unfortunately no user is able to unsubscribe from our mailing list.

    The unsubscribe link is sent out correctly and clickable, but once the user is clicking on the unsubscribe button, it does not work, because of a wrongly enconded url of the wordpress website.

    I hope you can test out the issue again.

    Plugin Contributor kishanranawat

    (@kishanranawat)

    Hello @josy9,

    Thank you for providing us with some more information related to the issue.

    Yes, we have understood your issue now. We are sorry as we couldn’t understand it better earlier.

    Since we do not have a domain with special characters in it, we can’t debug the issue at our end. We will need to debug the issue directly on the site.

    For further debugging, can you please contact us on our private support channel from here? Please mention this thread URL while opening a support ticket.

    Thank you for your support and coordination.

    Let us know if you have any further queries.

    Plugin Contributor kishanranawat

    (@kishanranawat)

    Hello @josy9,

    We haven’t heard back from you for a while.
    ?
    Do you have any updates for us related to the issue? Is the issue resolved or are you still facing it?
    ?
    ?Please let me know. Let us know in case if you have any further queries.`

    Thank you.

    Thread Starter josy9

    (@josy9)

    Hello @kishanranawat
    thanks for your messages and sorry for my late reply!
    I will contact you right now at your support chanel, which you mentioned in your post. thanks for this possibility!

    Plugin Contributor kishanranawat

    (@kishanranawat)

    Hello @josy9,

    We have made some improvements on the unsubscribe page in recent versions(>5.3.4).

    I hope the issue might have been resolved with the latest version.

    I am marking this thread as resolved for now. Feel free to reopen it in case if you are still facing the issue.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
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